Makayla Thomas
Grass Valley,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Work From Home
Grass Valley, California
05.2024 - 10.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Caregiver Supervisor
Brookdale Senior Living Facility
Grass Valley, California
10.2023 - 05.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Maintained clean and well-organized environment for client happiness and safety.
Sales Representative
PepsiCo
Grass Valley, California
03.2023 - 09.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
HR Generalist
Target
Brooklyn , NY
01.2022 - 03.2023
- Created and maintained personnel records, such as hiring documents, benefits information data.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed and maintained documentation tracking systems to ensure document accuracy, completeness, and compliance with organizational standards.
- Stocked shelves with new merchandise as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
EMT Certification - Medical Terminology
Sierra College
Grass Valley, California12-2023
Skills
- Computer Skills
- Understanding of medical ethics
- Office Administration
- Time management
- Transportation
- Customer support/Care
- Elderly Care
- Microsoft office/Excel
- Knowledge of state regulations
- Delivery driver
- Conflict resolution
- Adaptability
- Active
- Initiative
- Customer service
- CPR and First Aid
Work History
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Timeline
Medical Office Assistant
Work From Home
05.2024 - 10.2024
Caregiver Supervisor
Brookdale Senior Living Facility
10.2023 - 05.2024
Sales Representative
PepsiCo
03.2023 - 09.2023
HR Generalist
Target
01.2022 - 03.2023
EMT Certification - Medical Terminology
Sierra College