Nagjinder Dhanju
Dairy Queen
3
Languages
27
years of professional experience
Results-oriented professional specializing in operations management and team leadership. Recognized for enhancing productivity and ensuring compliance with safety regulations. Committed to fostering strong relationships and optimizing operational processes.
Work History
General Manager
2 Years 6 Months- Developed and implemented strategies to enhance team productivity and efficiency.
- Managed daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Analyzed sales data to identify trends and drive promotional initiatives for revenue growth.
- Oversaw inventory management, reducing waste through effective ordering processes.
- Ensured compliance with health and safety regulations, maintaining a safe working environment.
Truck Driver
9 Years 11 Months- Delivered freight on time while maintaining communication with dispatch regarding traffic conditions and route changes.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Operated and maintained commercial vehicles ensuring compliance with safety regulations and operational standards.
- Conducted regular vehicle inspections to identify maintenance needs and ensure reliability for transportation tasks.
- Operated with safety and skill to avoid accidents and delays.
Delivery Driver
4 Years 10 Months- Ensured timely delivery of packages while adhering to company safety protocols.
- Navigated efficiently using GPS technology to streamline delivery routes and minimize delays.
- Managed customer interactions, providing exceptional service and resolving any delivery issues promptly.
- Conducted vehicle inspections and performed routine maintenance for optimal performance.
- Collaborated with warehouse staff to verify shipment accuracy before dispatching deliveries.
Limousine Driver
2 Years 3 Months- Ensured timely and safe transportation for clients in high-end vehicles.
- Developed customized travel itineraries based on client preferences and needs.
- Built strong relationships with repeat clients through exceptional customer service.
- Maintained cleanliness and mechanical integrity of all vehicles consistently.
- Monitored traffic patterns and adjusted routes to optimize travel time efficiently.
- Provided detailed knowledge of local attractions, enhancing passenger experience significantly.
General Manager
5 Years 11 Months- Led operational management, ensuring high standards of food safety and quality control.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Streamlined staffing processes, enhancing team productivity and reducing turnover rates.
- Developed training programs, improving employee performance and customer service skills.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Cashier
1 Year 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Implemented best practices for cash handling and loss prevention strategies.
- Resolved customer complaints effectively, maintaining store reputation for service excellence.
Education
High School Diploma
Skills
Operations management
Training and coaching
Staff management
Collaborative team member
Process optimization
Leadership development
Operational efficiency
Efficient multi-tasker
Team management
Team player
Client relationship management
Workforce scheduling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
General Manager
Dairy Queen
02.2024 - CurrentRead More
Truck Driver
Self-employeed (GA Carrier INC Owner Operator)
01.2014 - 12.2023Read More
Delivery Driver
OnTrac
03.2009 - 01.2014Read More
Limousine Driver
Self-employeed
01.2007 - 04.2009Read More
General Manager
Eden' Liquor & New York Pizza
02.2001 - 01.2007Read More
Cashier
Stop N Save
04.1999 - 02.2001Read More
Swaran High School
High School Diploma
Read More