Gus Stephanos
Summary
Dynamic and goal-oriented professional with expertise in psychology, sociology, and business management. Proven ability to apply analytical skills and leadership to enhance organizational performance. Eager to leverage academic insights and practical experience to contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Game Master
Escape Room KC
Kansas City , MO
03.2021 - Current
- Developed strategies for improving customer service processes and procedures
- Performed troubleshooting on the rooms to identify and resolve software or hardware problems
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Trained and coached new hires
- Delivered timely and accurate direction to keep game moving and players interested and engaged
Career Services Graduate Assistant
University of Saint Mary (Kan.)
Leavenworth, Kansas
08.2022 - 09.2024
- Created and implemented programming for students including workshops for job searching, resume building, and interviewing
- Organized and ran larger scale events such as career fairs and Next Destination Day from start to completion
- Facilitated communication between faculty members and departmental staff
- Created and maintained databases for tracking student records and employment
- Collaborated with other departments to develop strategies to most effectively serve students
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Created fliers and materials, working closely with communications team to promote campus events
Education
MBA - General Management
University of Saint Mary (Kan.)
Leavenworth, KS05-2024
Bachelor of Arts - Psychology
University of Saint Mary (Kan.)
Leavenworth, KS05-2022
Associate of Arts - Sociology
San Diego Mesa Community College
San Diego, CA05-2020
Skills
- Operations Support
- Academic Presentations
- Data Analysis
- Microsoft Office
- Event Organization
- Material Development
- Research proficiency
- Strategic leadership
- Public Speaking
- Customer Service
Timeline
Career Services Graduate Assistant
University of Saint Mary (Kan.)
08.2022 - 09.2024
Game Master
Escape Room KC
03.2021 - Current
MBA - General Management
University of Saint Mary (Kan.)
Bachelor of Arts - Psychology
University of Saint Mary (Kan.)
Associate of Arts - Sociology
San Diego Mesa Community College
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