Gustavo Bravo
Van Nuys,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Instacart
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Sales Representative
Ralphs Grocery Store
02.2018 - 07.2022
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
No Degree - Medical Assistant
Golden Oak Adult School
Valencia, CA12.2023
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA07.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Payment Processing
- Money handling abilities
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Data Collection
- Assertiveness
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Instacart
09.2022 - Current
Customer Service Sales Representative
Ralphs Grocery Store
02.2018 - 07.2022
No Degree - Medical Assistant
Golden Oak Adult School
High School Diploma -
Van Nuys Senior High School
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