Gustavo Duenas
Salt Lake City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Business Development Manager
England Logistics
08.2023 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- I negotiated and closed long-term agreements with new clients in the assigned territory.
Technician
Moutain West Industrial
04.2023 - 07.2023
- Inspected and Operated Vacuum trucks, Water trucks, and water pumps for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Conducted daily inspections of surface equipment and pumps to identify and address seal leaks, improper priming and other minor operational inefficiencies.
- Troubleshot and repaired day-to-day operational issues to keep productivity levels high and prevent safety hazards.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance. Would complete 1-4 tasks each day.
Trainer
Progrexion
06.2019 - 04.2023
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
- Managed recruitment, training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Assessed training program effectiveness on regular basis and improved upon deficient areas for 1-4 weeks each class.
Rental Car Agent
Silvercar
01.2018 - 06.2019
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction. Over 50 Reservations per day.
Account Executive
One Exchange
09.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns 95% across rankings.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants. Top 5% agent in the company.
- Responded to customer requests for products, services and company information.
Tech Support
Alorica
09.2014 - 11.2016
- Performed troubleshooting to correct computer hardware and software malfunctions
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Recommended new and replacement hardware and software purchases
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more
- Linked computers to network and peripheral equipment, increased sales by 25%.
Education
Associate of Science - Communications
Salt Lake Community College
Salt Lake City 05.2016
High School Diploma -
Hunter High School
West Valley City 05.2014
Skills
- Performance Monitoring
- Data Tracking
- New Employee Training
- Report Preparation
- Microsoft PowerPoint
- Microsoft Word
- Adapt to Diverse Groups
- Sales Training
- Crisis Communications
- Overseeing Personnel
- Resource Allocation
Languages
Spanish
Native or Bilingual
Timeline
Business Development Manager
England Logistics
08.2023 - Current
Technician
Moutain West Industrial
04.2023 - 07.2023
Trainer
Progrexion
06.2019 - 04.2023
Rental Car Agent
Silvercar
01.2018 - 06.2019
Account Executive
One Exchange
09.2017 - 01.2018
Tech Support
Alorica
09.2014 - 11.2016
Associate of Science - Communications
Salt Lake Community College
High School Diploma -
Hunter High School
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