Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gustavo Guanipa

MIAMI,FL

Summary

Proven Front Desk Registrar with a track record of enhancing customer satisfaction at Wendy's through exceptional customer service and strong organizational skills. Excelled in fast-paced environments, boosting guest retention by effectively resolving complaints and mastering transaction processing. Demonstrates a unique blend of hospitality service expertise and problem-solving abilities, contributing to a seamless guest experience.

Overview

1
1
year of professional experience

Work History

Front Desk Registrar

Wendy's
11.2023 - Current
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.

Education

Associate of Arts - Physical Therapy (Pre-Physical Therapy)

Miami Dade College
Miami, FL
05.2025

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
05.2023

Skills

  • Customer service expertise
  • Strong Organization
  • Cash Handling
  • Sales expertise
  • Transaction Processing
  • Customer Service
  • Oral and written communications
  • Listening Skills
  • Problem-solving skills
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Registrar

Wendy's
11.2023 - Current

Associate of Arts - Physical Therapy (Pre-Physical Therapy)

Miami Dade College

High School Diploma -

Miami Coral Park Senior High School

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Gustavo Guanipa