GUSTAVO GUERRERO
El Paso,TX
Summary
Results-oriented Manager with a proven track record of successfully running operations and ensuring customer satisfaction. Skilled in team management, problem resolution, and relationship building. Experienced in training and mentoring new employees. Strong organizational skills and a friendly, positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Sonic Manager/AGM
03.2024 - Current
- Run shift to assure operations went as expected
- Count employee server banks and register to verify all money was correct
- Do truck shipments for supplies
- Deposit all money made after certain time frames
- Handle complaints and comments from customers to guarantee everyone enjoyed their experience
- Assist the general manager in anything they needed
- Mentored and trained new employees on company policies and procedures.
Customer Service Representative
Circle K
02.2025 - 09.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Maintained product knowledge to assist customers with diverse needs effectively.
- Trained new hires on customer service protocols and best practices.
- Developed and implemented process improvements to streamline service delivery.
- Analyzed customer feedback to identify trends and drive service enhancements.
Education
High School - Engineering Mechanics
Eastlake High School
El Paso, TX06.2023
Skills
- Team Management
- Organizational Skills
- First Aid/CPR
- Good Work Ethic
- Reliable & Trustworthy
- Problem Resolution
- Relationship Building
- Basic Math
- Customer Service
- Planning & Organizing
- Supervision & Leadership
- Friendly, Positive Attitude
- Critical Thinking
- Active Listening
- People Skills
- Conflict Resolution
- Safe Food Handling
- Kitchen Sanitation
- Food Preparation
- Inventory Control
- Basic Cooking Methods
- Works Well Under Pressure
Certification
Food Handlers ServeSafe
Timeline
Customer Service Representative
Circle K
02.2025 - 09.2025
Manager
Sonic Manager/AGM
03.2024 - Current
High School - Engineering Mechanics
Eastlake High School