Gustavo Gutierrez
Mundelein,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K
Mundelein, IL
06.2023 - Current
- Ensured compliance with applicable laws and regulations related to customer service duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered to company policies and procedures regarding customer service standards.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Ensured compliance with all safety regulations within the store environment.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed customer payments quickly and returned exact change and receipts.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
Team Member
Whole Foods Market Inc
Vernon Hills, IL
11.2022 - 03.2023
- The ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Perform opening, mid, and closing duties as assigned.
- Follow department procedures for preparing, storing, rotating, and stocking of product.
- Prepare, package, weigh, and price products for sale.
- Monitor product quality and freshness and ensures proper product rotation.
- Ensure cases and shelves are clean and well-stocked.
- Complete spoilage, sampling, temperature, and sweep logs as required.
- Assist with periodic inventory checks.
- Provide excellent customer service, address needs of customers in a timely and effective manner and model suggestive selling techniques; answer phones and page promptly and courteously.
- Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Follow and comply, or ensure compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maintain, or ensure maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market cleanliness and safety standards.
- Ensure accuracy of signs and pricing.
- Immediately reports safety hazards and violations.
Education
High School Diploma -
Sullivan High School
Chicago, IL06-2016
Skills
- Consultative Sales
- Attention to Detail
- Accurate Translation
- Data Entry
- Data Collection
- Product Knowledge
- Quality Assurance Controls
- Courteous Demeanor
- Spanish Fluency
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Circle K
06.2023 - Current
Team Member
Whole Foods Market Inc
11.2022 - 03.2023
High School Diploma -
Sullivan High School
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