Gustavo Herrera
Pasco,WA
Summary
Self-motivated individual with experience in customer service and sales. Reliable, hardworking, and dedicated team player who works well under pressure, with minimal supervision. Ability to prioritize and complete tasks in a timely manner, yet flexible to multitask when necessary.
Overview
9
9
years of professional experience
Work History
Receptionist
Express Employment
11.2023 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Teller
Money Tree
12.2022 - 10.2023
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on use of banking loans and check cashing fees.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Sales Representative
DaBella
06.2022 - 09.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Inspected roofs and quoted homeowners on the spot same for closing deals
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Developed and delivered engaging sales presentations to convey product benefits.
Cashier
Express Mart
05.2021 - 01.2022
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
Car Rental Agent
Enterprise Holdings
11.2016 - 04.2020
- Addressed guest complaints and resolved issues to promote satisfaction.
- Built rapport to get customer into the perfect rental vehicle fot their trip.
- Able to inform customer on specials for upgrade into sports cars and lux suv's, while also adding insurance and prepaid gas.
Staff
Easter day Farms
06.2016 - 08.2016
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cashier
Burger King
03.2015 - 04.2016
- Streamlined order-taking processes to improve overall speed of service for customers.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
Education
High School Diploma -
Pasco Senior High School
Pasco, WA07.2016
Skills
- Bilingual in Spanish
- Friendly
- Honest
- Punctual
- Reliable
- Motivated
- Hard Working
- Microsoft Word and Excel
- Western union
- Money orders
- High School Diploma
- Respectful
- Cash handling
- Check Cashing
- Problem solver
- Fast Learner
- Outgoing
- Wire transfers
- Amazing customer service
- Business Administration
- Data Entry
Skills
Able to greet and assist customers basic needs., Excellent oral and written communication skills., Experience writing loan and rental contracts and reviewing the loan rates & responsibilities, Always making sure the customer is 100% satisfied with they're experience., Used to working in a commission based sales environment, Great mathematical and cash handling skill with close attention to detail., Ability to determine total cost accurately withy discounted prices and tax inclusions., Likes working with others to reach a common goal, Friendly competition is great way to raise employee moral., Strong attention to safety regulations., Securely packaged all items for shipment in boxes, crates., Followed Procedures step by step., Car detailing skills, Making loans
Timeline
Receptionist
Express Employment
11.2023 - Current
Teller
Money Tree
12.2022 - 10.2023
Sales Representative
DaBella
06.2022 - 09.2022
Cashier
Express Mart
05.2021 - 01.2022
Car Rental Agent
Enterprise Holdings
11.2016 - 04.2020
Staff
Easter day Farms
06.2016 - 08.2016
Cashier
Burger King
03.2015 - 04.2016
High School Diploma -
Pasco Senior High School
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