Gustavo Mendoza
San Antonio,TX
Summary
Customer Service Professional with a proven ability to multitask and manage time effectively, delivering exceptional customer experiences while achieving company objectives. Known for strong problem-solving and communication skills, fostering positive relationships across diverse groups. Dedicated to organizational growth and committed to promoting inclusivity through community outreach initiatives.
Overview
15
15
years of professional experience
Work History
Caregiver
Private Care (Rodolfo Flores)
San Antonio, TX
11.2021 - Current
- Assured proper nutrition by preparing meals and snacks
- Transported patient to medical, dental and personal care appointments.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted elderly client with daily living activities such as bathing, dressing and grooming.
Customer Support Specialist II
Nationwide Insurance Company
San Antonio, TX
09.2016 - 11.2021
- Maintained and updated clients auto, property and umbrella policies
- Collaborated with agents and other departments to facilitate policy adjustments and resolve escalated customer issues.
- Advised customers on available coverage options that best fit their needs.
- Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
- Collected payments, calculated refunds, resolved billing issues and informed policyholders of outstanding balances
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Bookkeeping Assistant
ADS Center
San Antonio, TX
01.2010 - 09.2016
- Performed basic bookkeeping and accounting services
- Assisted with tax preparation and filing income tax return
- Recorded journal entries into the accounting system
- Performed general clerical duties such as photocopying, faxing, mailing of office activities
- Answered telephones, directed calls, and took messages
- Organized filing systems and maintained records
Education
High School Diploma -
South San Antonio High School
San Antonio, TX06-1992
Some College (No Degree) - Arts in Music
Palo Alto College
San Antonio, TXSkills
- Call center experience
- Issue troubleshooting
- Customer relationship management (CRM)
- Data entry
- Problem-solving
- Community outreach
Timeline
Caregiver
Private Care (Rodolfo Flores)
11.2021 - Current
Customer Support Specialist II
Nationwide Insurance Company
09.2016 - 11.2021
Bookkeeping Assistant
ADS Center
01.2010 - 09.2016
High School Diploma -
South San Antonio High School
Some College (No Degree) - Arts in Music
Palo Alto College
Similar Profiles
Claudia VasquezClaudia Vasquez
Caregiver at Liv Flores (Private)Caregiver at Liv Flores (Private)
Linda NoellLinda Noell
Companionship at Private CareCompanionship at Private Care
Amanda MillerAmanda Miller
Live-In Caregiver at Private CareLive-In Caregiver at Private Care