Gustavo Palencia
SANTA ANA
Summary
Dedicated sales associate with proven skills in customer service, cash handling accuracy, and relationship building. Achieved consistent sales targets while fostering strong customer loyalty.
Results-driven sales associate experienced in implementing effective sales strategies and resolving customer inquiries. Strong teamwork and collaboration skills contribute to a positive store environment and improved customer satisfaction.
Dynamic sales associate with a focus on exceptional customer service and time management. Demonstrated ability to engage customers and build lasting relationships, enhancing overall store performance and community outreach efforts.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Associate
Shell Gas Station
01.2025 - 05.2026
- Assisted customers with fuel transactions and convenience store purchases.
- Maintained cleanliness and organization of sales area and product displays.
- Processed cash, credit, and mobile payments accurately and efficiently.
- Monitored inventory levels, restocking shelves to ensure product availability.
- Implemented safety protocols to maintain compliance with health regulations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided excellent customer service, resolving inquiries and complaints promptly.
Volunteer
Thomas House Family Shelter
01.2023 - 03.2026
- Organized community outreach events to raise awareness of shelter services
- Assisted families in accessing resources and support programs effectively
- Collaborated with team members to develop engaging activities for residents
- Maintained accurate records of volunteer hours and service participation
- Trained new volunteers on shelter protocols and best practices
- Facilitated workshops to enhance life skills and promote personal growth
- Evaluated program effectiveness through resident feedback and adjusted activities accordingly
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Associate of Science - Human Biology
Coastline Community College
Fountain Valley, CA06-2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Meeting deadlines
- Cleaning techniques
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
Certification
- Licensed food handling - 10-25 to 10-28
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Shell Gas Station
01.2025 - 05.2026
Volunteer
Thomas House Family Shelter
01.2023 - 03.2026
Associate of Science - Human Biology
Coastline Community College