GUSTAVO SACRAMENTO
Miami,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Lionbridge
02.2022 - Current
- Interpreted phone conversations between people who spoke different languages fluently.
Customer Service Representative
Consolidated CSS
06.2019 - 10.2021
- Provided bilingual support to customers, facilitating clear communication and understanding.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer inquiries efficiently in both English and Spanish, enhancing satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Escuela Secundaria Tecnica No.59
01-2005
Skills
- Simultaneous Translations Skills
- Written Communication
- Professionalism
- Customer Service Expertise
- Microsoft Office
- Spanish and English Fluency
- Verbal communication
- Active listening
- Relationship building
- Complaint handling
Timeline
Spanish Interpreter
Lionbridge
02.2022 - Current
Customer Service Representative
Consolidated CSS
06.2019 - 10.2021
High School Diploma -
Escuela Secundaria Tecnica No.59