Summary
Overview
Work History
Skills
Accomplishments
Languages
References
Timeline
Generic

Gustavo Valdez

Cowiche,WA

Summary

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

U.S CELLULAR
YAKIMA , WA
05.2022 - 03.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained inventory by checking merchandise to determine levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Tire Shop Supervisor

Tire Centers
YAKIMA , WA
06.2018 - 06.2021
  • Generated leads through cold calling, networking events, referrals.
  • Coordinated with suppliers to ensure timely delivery of products and services.
  • Provided technical assistance when needed for complex repair projects or installations.
  • Investigated complaints from customers regarding unsatisfactory service or products received.
  • Trained newly hired personnel on shop operations and safety protocols.
  • Inspected equipment on a regular basis to ensure safe operation at all times.
  • Gathered data on competitors' products, prices, and sales techniques.

Skills

  • Upselling and Cross Selling
  • Sales Techniques
  • Team Collaboration
  • Sales Strategies
  • Customer Relations
  • Decision-Making
  • Closing sales

Accomplishments

  • U.S Cellular Pinnacle Winner; Top ten in the Northwest.
  • U.S Cellular Appex winner; Top in sales Q4
  • Yearly Review ended in EE; Exceeding Expectations

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Assistant Store Manager

U.S CELLULAR
05.2022 - 03.2024

Tire Shop Supervisor

Tire Centers
06.2018 - 06.2021

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Gustavo Valdez