Justin Santoriello
Millstone,NJ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
4
4
year of professional experience
1
1
Certification
Work History
Assistant Store Manager
Costway
Jackson, NJ
02.2023 - 01.2024
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Polo Ralph Laren
Jackson Township, NJ
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Representative
State Solar Initiative
Toms River, NJ
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
Allentown High School
Allentown, NJ06.2018
Associate's degree - Business
Brookdale Community College
Freehold, NJSkills
- Sales Expertise
- Marketing
- Cash Handling
- Time Management
- Retail Loss Prevention
- Teamwork and Collaboration
- Customer Service
- Policy and Procedure Adherence
- Upselling Techniques
- Personal Shopping
- Business Development
- Shift Scheduling
- Store Organization
- POS systems operations
- Inventory Control
- Mentoring and Coaching
- Upselling and Cross Selling
- Sales expertise
- Customer Service Management
- Display Setup
- Staff Supervision
- Sales Growth
- Problem-Solving
- Sales Techniques
Certification
- OSHA
Timeline
Assistant Store Manager
Costway
02.2023 - 01.2024
Sales Associate
Polo Ralph Laren
Sales Representative
State Solar Initiative
High School Diploma -
Allentown High School
Associate's degree - Business
Brookdale Community College
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