Gustavo Valencia

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.

Installed Security Equipment

Cross Selling and Promoting Services

Quality Check and Assurance

Handling Inventory Control

Effective Efficient and Accurate Diagnostics

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.