Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gustavo Villafranca

Fort Lauderdale

Summary

Detail oriented customer support professional skilled in managing high pressure interactions, resolving concerns, and providing effective solutions. Strong communication and time management skills help deliver positive client experiences and efficient service.

Overview

2
2
Languages
2027
2027
years of professional experience

Work History

Customer Service & Verification Representative

Safe Ship Moving
Boca Raton
2026 - Current
  • Verified customer information, identified concerns, and provided tailored solutions.
  • Managed high-volume customer calls while adhering to structured processes and time expectations.
  • Documented customer interactions, resolutions, account updates, and special requests in CRM systems.
  • Utilized Zendesk, RingCentral, Microsoft Outlook, and Teams to maintain service quality.

Case Manager

Kanner & Pintaluga
Boca Raton
2025 - 2025
  • Managed sensitive client situations by providing timely updates, gathering necessary documentation, and collaborating with legal teams.
  • Simplified complex case information to help clients navigate legal procedures effectively.
  • Coordinated communication between clients and attorneys, ensuring clarity during legal processes.

Busser

Sea Watch on the Ocean
Pompano Beach
2020 - 2025
  • Promptly addressed customer concerns, enhancing their overall experience and loyalty.
  • Worked alongside team members to streamline service processes and boost customer satisfaction.
  • Handled numerous customer inquiries in fast-paced environment, guaranteeing timely responses and satisfaction.

Education

High School Diploma -

Boyd Anderson
Lauderdale Lakes
06-2024

Real Estate

Gold Coast
Tamarac
08-2026

Skills

Account management

Customer service and support

CRM software expertise

Technical troubleshooting

Problem solving

Time management

Microsoft Office skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service & Verification Representative

Safe Ship Moving
2026 - Current

Case Manager

Kanner & Pintaluga
2025 - 2025

Busser

Sea Watch on the Ocean
2020 - 2025

High School Diploma -

Boyd Anderson

Real Estate

Gold Coast
Gustavo Villafranca