Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Guy Allen Dukes

Rathdrum

Summary

Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.

Overview

35
35
years of professional experience
1
1
Certification

Work History

VMware Systems Engineer-III

Intellibridge/Agile Defense
04.2021 - 07.2025
  • Provisioned new software and hardware for use, following established security policies
  • Supported the implementation of new virtualization technologies by providing technical expertise and training
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to system users.
  • Diagnosed and resolved complex technical issues through in-depth analysis.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
  • Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
  • Maintained rigorous compliance with industry standards by conducting regular security assessments and updates.
  • Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Developed and documented policies, procedures and standards.
  • Led server infrastructure development, quality assurance, staging and production systems.

VMware Consultant

E-InfoSol
09.2020 - 04.2021
  • Collaborated with cross-functional teams to successfully deliver comprehensive VMware solutions for clients.
  • Improved data center efficiency with comprehensive virtualization solutions using VMware technologies.
  • Conducted comprehensive capacity planning to ensure adequate resources for future growth and expansion.
  • Enhanced system performance by optimizing VMware configurations and settings.
  • Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
  • Streamlined IT operations by automating routine tasks using PowerCLI scripting.
  • Ensured seamless integration of new hardware and software components into existing VMware environments.
  • Safeguarded business continuity with regular backups, snapshots, and replication of mission-critical data across multiple sites.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and resolved hardware and software issues.
  • Researched and recommended new technologies and strategies for improving system performance.

VMware Systems Engineer III

I3iTs
09.2019 - 09.2020
  • Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
  • Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal policies.
  • Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
  • Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
  • Collaborated with cross-functional teams to successfully complete complex projects on time and within budget limits.
  • Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
  • Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
  • Identified and resolved network congestion issues and bottlenecks.
  • Provisioned new software and hardware for use, following established security policies.

VMware Systems Engineer III

HXS
02.2019 - 09.2019
  • Evaluated new technologies for potential integration into existing systems, driving ongoing modernization efforts.
  • Evaluated emerging technologies to identify potential benefits, staying current with industry trends and advancements in virtualization engineering.
  • Mitigated risks related to data loss or theft by implementing secure backup strategies within the virtual environment.
  • Established performance benchmarks to continuously measure the effectiveness of implemented virtualization solutions.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of complex virtualization issues.
  • Conducted comprehensive capacity planning exercises to ensure optimal utilization of available resources within the virtualized environment.
  • Reduced downtime, performing proactive maintenance on virtualization systems and associated hardware.
  • Ensured compliance with security policies by deploying robust access controls within the virtual environment.
  • Used metrics to monitor application and infrastructure performance.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.

Principal VMware Systems Engineer III

Buchanan & Edwards
11.2017 - 02.2019
  • Managed and administered the virtual enterprise consisting of several data centers across multiple geographic locations
  • Established automated reports using cost buy back metrics and identify potential issues
  • Single-handedly maintained a virtual datacenter on life-support hosted on un-supported legacy HP hardware until a migration plan could be deployed, tested and validated
  • Racked, installed and configured hundreds of physical servers from several industry vendors for a tech-refresh of the hosting platform
  • Data Migration from one vendor storage array to another
  • Developed automation scripts used to report the health of the virtual infrastructure
  • Implemented new storage policies and planning tools
  • Exercised professionalism and problem solving skills while supporting thousands of users
  • Planned and performed patching and updates to ensure the security, optimum performance and integrity of the virtual enterprise

Cloud Virtualization Engineer III

Booz | Allen | Hamilton
01.2016 - 09.2017
  • Installs, configures and maintains the VMware virtual infrastructure
  • Applies security protocols to servers and virtual machines
  • Optimizes the VMware environment for performance, identifies and resolves all issues
  • Storage Area Network (SAN) Engineer for a team of fifteen system administrators
  • Disaster recovery technical lead
  • Responds to all alerts and errors in the virtual environment, applies critical thinking and problem solving to mitigate downtime and customer impact.
  • Played a pivotal role migrating over 200 physical servers from vSphere 5.5 to 6.5
  • Migrated twenty vCenter servers from Windows Server 2012 to Linux based Virtual Center Server Appliances (VCSA)
  • Conducted the first successful disaster recovery failover
  • Wrote several Windows PowerShell scripts to automate tasks and gather information used to maintain the environment
  • Applied STIGs, patches and updates - maintained data security, integrity and resiliency
  • Documented system configurations
  • Optimized server clusters and network systems for maximum functionality, availability and reliability.

Master Sergeant

US Army
05.1990 - 04.2016
  • Directed and mentored diverse teams of up to 125 personnel ensuring high performance and discipline
  • Developed and implemented training programs to enhance team skills and readiness
  • Conducted regular performance evaluations and provided constructive feedback for continuous improvement
  • Coordinated complex logistics operations, managing budgets, inventories, and supply chains valued at over $5 million dollars maintaining operational readiness at all times
  • Acted as a key advisor to senior leadership on personnel and strategic matters
  • Maintained strict adherence to military regulations and safety protocols
  • Facilitated inter-departmental communication to ensure coordinated efforts and mission success
  • Managed complex projects and operations with precision and attention to detail
  • Promoted a culture of respect, integrity, and excellence within the unit
  • Implemented risk management practices to minimize hazards during training and operations
  • Managed security protocols and conducted risk assessments to safeguard personnel and assets

Education

BS - Computer Science

Austin Peay State University
Clarksville, Tennessee
12-2018

Skills

  • Design and install VMware virtualization infrastructure and solutions
  • Solution delivery
  • Problem solving, solution management - identification thru resolution
  • Design and maintain an on-premise hybrid and cloud datacenter infrastructure for bare-metal and virtual machines
  • Leadership, team management, and operational logistics
  • Proven ability to organize and direct complex operations, train and mentor personnel, and manage resources efficiently
  • Customer service and support
  • Network support and troubleshooting
  • Server installation and management
  • Datacenter operations
  • Evaluate, improve and maintain the information security throughout the enterprise
  • Monitor enterprise health and create recovery processes for hardware failures

Certification

  • VMware Certified Professional 6.7 Datacenter Virtualization Certification 2020
  • VMware vSphere 6.7 Foundations Certification 2020
  • CompTIA Security+ CE
  • CompTIA Network+ CE
  • Dell Compellent Storage Solutions
  • Cisco Intersight Private Appliance
  • Western Digital Storage Arrays

Timeline

VMware Systems Engineer-III

Intellibridge/Agile Defense
04.2021 - 07.2025

VMware Consultant

E-InfoSol
09.2020 - 04.2021

VMware Systems Engineer III

I3iTs
09.2019 - 09.2020

VMware Systems Engineer III

HXS
02.2019 - 09.2019

Principal VMware Systems Engineer III

Buchanan & Edwards
11.2017 - 02.2019

Cloud Virtualization Engineer III

Booz | Allen | Hamilton
01.2016 - 09.2017

Master Sergeant

US Army
05.1990 - 04.2016

BS - Computer Science

Austin Peay State University

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