Summary
Overview
Work History
Education
Skills
Timeline
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Guy Guarino

Pittsburgh,PA

Summary

Over 10 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

27
27
years of professional experience

Work History

Cover Courier

FedEx Express
Pittsburgh, PA
07.2010 - Current
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Informed customers of discounts, special offers and programs to enhance customer experience.

Manager

Pizza Hut
Pittsburgh, PA
06.1995 - 01.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Education

Associate Degree - Accounting And Business Management

Community College of Allegheny County
Pittsburgh, PA
05.2003

Skills

  • Order Assessments
  • Attention to Confidentiality
  • Logistics and Transportation
  • Business Processes and Procedures
  • Attention to Detail
  • Handheld Scanning Devices
  • Critical Thinking
  • Route Planning
  • Customer Service
  • Verbal and Written Communication
  • Professional Relationships
  • Client Support

Timeline

Cover Courier

FedEx Express
07.2010 - Current

Manager

Pizza Hut
06.1995 - 01.2010

Associate Degree - Accounting And Business Management

Community College of Allegheny County

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Guy Guarino