Open To Work
Guy Patterson
Pensacola,FL
Summary
Expert in customer relations and business administration with a focus on creating customized insurance plans and providing comprehensive client education on coverage options. Demonstrated organizational and problem-solving abilities enhance policy management and compliance, ensuring a smooth experience for a diverse clientele.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Globe Life Resident Producer Individual
04.2024 - 12.2026
- Educated clients on insurance products and coverage options to enhance understanding and informed decision-making.
- Developed tailored insurance plans to align with client needs and maximize coverage effectiveness.
- Managed accident and health insurance policies
- Managed policy renewals while ensuring compliance with regulations to maintain client trust and satisfaction.
- Documented license details for compliance purposes
Substitute Teacher
South Madison County
Pendleton, IN
06.2024 - 06.2025
- Developed lesson plans aligned with curriculum standards and educational objectives.
- Facilitated learning by delivering educational content to K-12 students across multiple subjects
- Managed classroom activities to support diverse student needs and learning styles.
- Implemented behavior management strategies to create a positive learning environment.
Assistant Golf Professional
Concert Golf Properties, LLC
Westminster, CO
04.2022 - 03.2024
- Managed daily operations of golf course and club facility, including tee time policies and organization of competitions and tournaments for members and corporate events.
- Trained and supervised golf staff to ensure quality customer service for members and guests, including hiring, performance evaluations, and promotions.
- Coordinated inventory management by ordering merchandise, stocking golf shop, selling products, and conducting monthly inventory reconciliations.
- Created public relations strategies and promoted club through social media platforms.
Golf Store Manager
Golf Galaxy
Westminster, CO
01.2020 - 03.2022
- Sold merchandise tailored to customers’ needs, contributing to achievement of revenue goals.
- Managed inventory through ordering, receiving, stocking, and reconciling levels to ensure optimal stock availability.
- Supervised staff and trained new hires to enhance team effectiveness.
Collections Representative
State Farm Bank
Bloomington, IL
01.2018 - 12.2019
- Initiated and received calls with delinquent customers to collect payments and restore account status.
- Negotiated payment plans for delinquent accounts to facilitate timely resolution.
- Authorized extension and deferment plans for hardship accounts to assist customers in financial distress.
- Processed customer payments to ensure accurate account posting.
- Maintained records of collection and account status and initiated repossession proceedings.
Lending Officer
Traveler’s Insurance
Denver, CO
03.2015 - 02.2017
- Approve or deny loan applications and offer customers options if available.
- Process approved loan applications and complete loan initiation with customer.
- Review and verify loan applications for income and residence history.
- Addressed customer inquiries and concerns while presenting tailored repayment plans.
- Educated customers on insurance options to protect loan repayments during job loss or income reduction.
- Contacted loan holders with payments over 30 days delinquent to discuss options and solutions.
Golf Course Manager
Red Hawk Ridge Golf Course
Castle Rock, CO
03.2006 - 03.2015
- Managed golf shop operations, overseeing merchandise selection, tee time scheduling, and directing tournaments while assisting in food and beverage services.
- Instructed private and group golf lessons and mentored junior golfers, fostering skill development and passion for the game.
- Executed targeted social media campaigns to promote golf course and events, increasing visibility and engagement.
Education
Bachelor of Science - Business Administration - Marketing
University of Iowa
Iowa City, IowaSkills
- Claims processing
- Insurance regulations
- Risk assessment
- Policy analysis
- Sales strategy
- Customer relationship management
- Client relations
- Effective communication
Awards
- Dean’s List Honor, University of Iowa, Achieved every semester with a GPA of 3.5 or better.
- President’s List Honor, University of Iowa, Earned a grade point average of 3.8.
- Titleist Academic Scholarship, PGA’s Golf Professional Training Program
- Class A membership, 06/01/07, PGA (Professional Golfers Association)
Certification
PGA of America Member 2007
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Substitute Teacher
South Madison County
06.2024 - 06.2025
Licensed Insurance Agent
Globe Life Resident Producer Individual
04.2024 - 12.2026
Assistant Golf Professional
Concert Golf Properties, LLC
04.2022 - 03.2024
Golf Store Manager
Golf Galaxy
01.2020 - 03.2022
Collections Representative
State Farm Bank
01.2018 - 12.2019
Lending Officer
Traveler’s Insurance
03.2015 - 02.2017
Golf Course Manager
Red Hawk Ridge Golf Course
03.2006 - 03.2015
Bachelor of Science - Business Administration - Marketing
University of Iowa