Kelsey Brown
Las Vegas,NV
Summary
Dedicated insurance professional with expertise in policy analysis and client advocacy. Committed to providing exceptional service through effective communication and thorough needs assessments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
CSAA Insurance Group
Las Vegas, Nevada
07.2023 - Current
- Assisted clients in selecting appropriate insurance policies for their needs.
- Explained policy details and coverage options to clients clearly and accurately.
- Conducted thorough reviews of client information for accuracy and completeness.
- Provided exceptional customer service by addressing questions and concerns promptly.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Maintained up-to-date knowledge of industry regulations and insurance products available.
Licensed Insurance Agent
Progressive
Las Vegas, Nevada
04.2020 - 07.2023
- Developed strong relationships with clients to understand their needs and preferences.
- Developed personalized insurance solutions for diverse client needs.
- Conducted thorough policy reviews to ensure comprehensive coverage.
- Built strong relationships with clients through effective communication.
- Assisted clients in selecting appropriate coverage options for their needs.
- Identified cross-selling opportunities among existing customers.
Licensed Insurance Agent
Sitel ( USAA Campaign )
Las Vegas, Nevada
02.2017 - 09.2020
- Assisted clients in selecting appropriate insurance policies for their needs.
- Explained policy details and coverage options to clients clearly and accurately.
- Provided exceptional customer service by addressing questions and concerns promptly.
- Maintained up-to-date knowledge of industry regulations and insurance products available.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Education
Associate of Arts - Culinary
Le Cordon Bleu
Las Vegas, NV06-2017
Skills
- Policy analysis
- Client advocacy
- Claims processing
- Regulatory compliance
- Risk assessment
- Customer relationship management
- Customer needs assessment
- Problem solving
- Sales strategies
Certification
- P&C License in 23 states.
Timeline
Licensed Insurance Agent
CSAA Insurance Group
07.2023 - Current
Licensed Insurance Agent
Progressive
04.2020 - 07.2023
Licensed Insurance Agent
Sitel ( USAA Campaign )
02.2017 - 09.2020
Associate of Arts - Culinary
Le Cordon Bleu