Guy Williams
Buckeye,AZ
Summary
Telecommunications Technician bringing 26 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Excellent communication and planning skills. Performs duties independently with minimal supervision.
Overview
27
27
years of professional experience
Work History
Network Technician
CenturyLink
Phoenix, AZ
01.2000 - Current
- Install and repair voice, internet, and TV services for residential and business customers in CenturyLink foot print including Arizona, Utah, Louisiana, Missouri, and Utah.
- Install Cat5/6 wire, terminate RJ11/RJ45 cable connectors or modular plugs, coaxial connections and fiber optic terminations.
- Familiar with using Viavi ONX-620,JDSU HST-3000, Tempo Sidekick 7B, and Viavi OLP-85 for testing and measuring plant trouble.
- Operate, calibrate and maintain analytical instrumentation as directed.
- Place Fiber and Cable lines to proper tension for safety and durability of installation work.
- Communicated with customers to access work areas and explain work.
- Install or replace cables between new or existing poles.
- Install and repair devices and system components.
- Climb poles and enter confined spaces, buildings, trenches or manholes to accomplish various job tasks.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Set up modems and other hardware with necessary cables.
- Attend continuing training to keep qualifications and learn new modificatons.
Field Network Manager
CenturyLink
Phoenix, AZ
01.1997 - 01.2000
- Managed 4 different crews for voice and internet communications. Managed quality control for 2 contract companies. Lead a team responsible for chronic line problems and successfully delivered Qwest VDSL/DSL signals to those customers.
- Kept flexible schedule and resolved after-hours and weekend emergencies/outages quickly and accurately.
- Implemented and provided technical support for voice services and equipment.
- Created Methods and Procedures for installation, repair, and quality.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Education
General Studies
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSkills
- Testing and Quality Assurance
- Problem Solving
- Team Collaboration
- Network Configuration
- Plant Conditioning & Fault Isolation
- Critical Thinking
- Team Management
- Supervision & Leadership
- Good Work Ethic
- Maintenance & Repair Test
- PPE Use
- Customer Service
- Conflict Resolution
- Problem Resolution
Timeline
Network Technician
CenturyLink
01.2000 - Current
Field Network Manager
CenturyLink
01.1997 - 01.2000
General Studies
Maricopa Community Colleges - Gateway Community College
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