Guyla Hines
Vancouver,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
ABM Aviation
Portland, OR
10.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Unemployment
State Of Oregon
Portland, OR
11.2017 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Accounts Receivable Clerk
Breslin Timberline Auto Center
Portland, OR
08.1992 - 11.2017
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Cottage Grove High School
Cottage Grove, OR06.1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
ABM Aviation
10.2018 - Current
Unemployment
State Of Oregon
11.2017 - 10.2018
Accounts Receivable Clerk
Breslin Timberline Auto Center
08.1992 - 11.2017
Cottage Grove High School