Guynesha S Hines
6501 Vegas Dr Apt 2138 Las Vegas,NV
Summary
Dynamic Program Supervisor with proven expertise in staff training, operational leadership, and strategic planning. Committed to enhancing service delivery through effective program implementation and tailored staff development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vacation Village Resorts
Las Vegas, NV
08.2019 - 11.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed reservation systems to ensure accurate booking and customer satisfaction.
- Collaborated with team members to improve service efficiency and workflow processes.
- Trained new staff on operational guidelines and customer service best practices.
Direct Support Professional Caregiver
Chrysalis
Las Vegas
08.2017 - 08.2019
- Provided individualized support to clients in daily living activities and personal care.
- Assisted with medication management, ensuring compliance with healthcare plans.
- Developed and implemented personalized care plans in collaboration with team members.
- Monitored client progress, documenting changes and reporting to supervisors timely.
- Fostered positive relationships with clients, enhancing emotional well-being and social interactions.
- Trained new staff on caregiving techniques and company protocols effectively.
Floater Teacher
La Petite Academy Inc.
Las Vegas
03.2018 - 06.2018
- Facilitated engaging learning activities across various age groups in absence of primary teachers.
- Implemented classroom management techniques to maintain a positive and productive learning environment.
- Collaborated with teaching staff to develop and adjust lesson plans based on student needs and interests.
- Provided individualized support to students, fostering their social and emotional development.
Assistant Teacher
Creative Kids Learning Academy
Las Vegas
06.2018 - 12.2018
- Supported classroom activities, fostering a positive learning environment for students.
- Assisted lead teacher in lesson planning and curriculum development for diverse age groups.
- Implemented engaging educational activities to enhance student participation and learning outcomes.
- Monitored student progress, providing feedback to ensure academic growth and development.
Cashier
TGE Hair
Las Vegas
02.2017 - 06.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized cash register area, ensuring cleanliness and efficiency.
- Handled cash, credit, and debit transactions while adhering to company policies.
Customer Service Representative
Hilton Grand Vacations Club
Las Vegas, NV
11.2019 - 06.2022
- Assisted customers in navigating resort amenities and services for enhanced experiences.
- Addressed feedback promptly, implementing changes to improve overall service delivery.
- Monitored customer interactions, ensuring compliance with company policies and standards.
- Developed solutions for recurring issues, enhancing guest satisfaction and loyalty initiatives.
Packer
Amazon
Las Vegas, NV
07.2022 - 12.2022
- Packaged customer orders accurately and efficiently for timely delivery.
- Operated packing machinery to ensure quality standards were met consistently.
- Collaborated with team members to streamline packing processes and improve workflow.
- Trained new staff on safety protocols and packing techniques to enhance productivity.
Cashier
Terrible Herbst Convenience Store
Las Vegas, NV
08.2022 - 12.2022
- Collaborated with team members to ensure smooth store operations during peak hours.
- Provided support in inventory management by restocking shelves as needed.
- Resolved customer complaints effectively, fostering positive relationships and retention.
- Trained new staff on cash handling procedures and customer service protocols.
Tax Preparer
2Royal Taxes
Las Vegas, NV
12.2022 - 04.2023
- Prepared and filed individual and business tax returns using ProSeries Tax Software.
Program Supervisor
Sevita
Las Vegas
05.2025 - Current
- Led program implementation and compliance with state regulations and quality standards.
- Developed training materials to enhance staff development and service delivery.
- Coordinated client assessments to ensure tailored support plans aligned with individual needs.
- Mentored team members, fostering professional growth and enhancing service effectiveness.
Education
High School Diploma -
Canyon Springs High School
North Las Vegas, NV06-2012
Skills
- Staff training
- Staff development
- Document management
- Operational leadership
- Strategic planning
- Document management skills
- Operational leadership background
- Reporting requirements understanding
Certification
- Licensed CPR
Timeline
Program Supervisor
Sevita
05.2025 - Current
Tax Preparer
2Royal Taxes
12.2022 - 04.2023
Cashier
Terrible Herbst Convenience Store
08.2022 - 12.2022
Packer
Amazon
07.2022 - 12.2022
Customer Service Representative
Hilton Grand Vacations Club
11.2019 - 06.2022
Customer Service Representative
Vacation Village Resorts
08.2019 - 11.2019
Assistant Teacher
Creative Kids Learning Academy
06.2018 - 12.2018
Floater Teacher
La Petite Academy Inc.
03.2018 - 06.2018
Direct Support Professional Caregiver
Chrysalis
08.2017 - 08.2019
Cashier
TGE Hair
02.2017 - 06.2017
High School Diploma -
Canyon Springs High School