Gwalina Maukoloa
Portland,OR
Summary
Active Senior Associate from Neil's Ace Home Center with proven customer service and communication skills. Excelled in resolving customer issues, enhancing team efficiency, and implementing actionable improvements. Proficient in English and Samoan, with strong computer skills. Demonstrated ability to train new staff and manage multiple tasks, showcasing dependability.
Overview
2
2
years of professional experience
Work History
Senior Associate
Neil's Ace Home Center
Pago Pago, American Samoa
06.2019 - 06.2021
- Greet customers, find out their needs, ensuring clear communication on product quality, availability and orders.
- Increased customer service success by quickly resolving issues.
- Identify areas that require improvements and proposing actionable solutions.
- Conduct team huddles or meetings daily with a prepared list of delegated tasks for each team members.
- Type and print quotes or estimates, and help collect items for orders.
- Trained and supported new team members on their tasks, policies, procedures.
- Answering phone calls from customers while noting down questions, requests, messages and notify office staff.
- Assist team members with stocking, organizing and cleaning.
Education
High School Diploma -
Tafuna High School
Pago Pago, American Samoa06-2015
Associate of Arts - Liberal Arts
American Samoa Community College
Pago Pago, American Samoa05-2018
Skills
- Customer service skills
- Communication skills
- Language comprehension (speak and understand English and Samoan languages)
- Computer / Typing Skills
- Work well with co-workers
- Independent / Can work under no supervision
- Fast learner
- Flexible with time
Languages
Samoan
English
Timeline
Senior Associate
Neil's Ace Home Center
06.2019 - 06.2021
High School Diploma -
Tafuna High School
Associate of Arts - Liberal Arts
American Samoa Community College