Gwen Dick
Harlem,GA
Summary
Dedicated medical registrar with excellent customer service and work ethic in a medical office. Especially skilled in cultivating medical insurance information into EMR system, for example Athena, Epic and Cerner. Excellent interpersonal relationship with medical staff, patients and family members. High ability to respond to patient inquiries and resolving patient issues. Excellent skills in maintaining schedules and patient files.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Rural Health Services
Aiken , SC
05.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Assisting patients in the check-in and check-out process for appointments and payment paperwork.
- Taking co-payments and compiling daily financial records and medical charts.
- Using Athena to schedule appointments.
- Facilitating communication between patients and various departments and staff.
- Balancing deposits and cash drawers daily.
- Following document protocols to safeguard confidentiality of patient records.
Patient Service Representative
Franciscan Physician Network
Greenwood , IN
10.2015 - 04.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted patients with check-in and check-out process for appointments and payment paperwork.
- Taking copayments, completing daily financial reports, and medical charts.
- Using Epic to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Balancing deposits and cash drawers daily.
- Following document protocols to safeguard confidentiality of patient records.
Patient Registrar Emergency Department
Columbus Regional Hospital
Columbus , IN
10.2012 - 10.2015
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Accurately input patient and insurance information into the company's computer system using Cerner, Rev Runner, and Medicaid websites like Ahiqa and Safechx.
- Coordinated with nursing staff to process and direct patients to appropriate departments.
- Registered and verified patient records before triage with the most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Enhanced patient and family communication during acute traumatic experiences.
Medical Assistant Extern
Johnson Memorial women's health specialists
Franklin , IN
06.2012 - 08.2012
- Assisted physicians with patient care, including taking vital signs and medical histories.
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Columbus, IN08-2012
Accounting Specialist - Accounting
Harrison College
Indianapolis, IN06-1991
Skills
- Customer service experience, and professional personal image
- Data entry for patient information
- Familiarity with policy regarding eligibility and interpretation
- Scheduling appointments and time management
- Phone and Email Etiquette
- Money Handling
- Team Collaboration
References
References available upon request.
Timeline
Patient Access Representative
Rural Health Services
05.2023 - Current
Patient Service Representative
Franciscan Physician Network
10.2015 - 04.2023
Patient Registrar Emergency Department
Columbus Regional Hospital
10.2012 - 10.2015
Medical Assistant Extern
Johnson Memorial women's health specialists
06.2012 - 08.2012
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Accounting Specialist - Accounting
Harrison College
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