Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Brucks

Harlem,GA

Summary

Resume Summary:

Experienced and reliable Front Desk Supervisor with 18 years of expertise in managing office operations, providing exceptional customer service, and building lasting relationships with clients. Known for strong typing skills, punctuality, dependability, and a natural ability to connect with people. Skilled problem-solver with a focus on efficiency and patient satisfaction. Proficient in Orthotrac and Sesame Communications software, as well as handling collection accounts. Passionate about watching children grow and supporting families as they return for treatment, fostering a welcoming and supportive environment for all patients.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist Orthodontics

Powell Orthodontics
02.2007 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected payments, processed transactions and updated relevant records. Worked Collections
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Trained new hire front desk staff.
  • Worked promotional events for the office.

Education

High School Diploma -

Evans High School
Evans, GA
07-2004

Skills

  • Appointment confirmation
  • Customer assistance and interaction
  • Filing
  • Multi-line telephone systems
  • Call routing
  • Oral and writing communication
  • Mail sorting
  • Multitasking and organization
  • Administrative skills
  • Appointment scheduling
  • Front office management
  • Telephone etiquette
  • Scheduling
  • Access control
  • Word processing
  • Data entry

Timeline

Front Desk Receptionist Orthodontics

Powell Orthodontics
02.2007 - Current

High School Diploma -

Evans High School

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Nichole Brucks