Gwen Garza
Colorado Springs,CO
Summary
Detail-oriented professional with strong organizational skills and a proactive problem-solving approach. Experienced in supporting equipment-driven workflows, training new associates, and ensuring safe, organized operations. Knowledgeable in process optimization and data management, with the ability to quickly adapt to new systems. Prepared to contribute analytical and communication skills in Robotics & Mechatronics Technician role.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
Aurora, CO
03.2026 - Current
- Train new associates on standard work, safety expectations, scanning procedures, and RWC workflows in a fast-paced cross-dock.
- Use PITs, jam poles, handheld scanners, carts, pallet jacks, and operational tools to move work efficiently while maintaining accuracy, organization, and pace.
- Coordinated cross-functional teams to ensure smooth handling of transfer-in and transfer-out processing.
- Analyzed process bottlenecks and recommended adjustments to optimize resource allocation and service delivery.
- Resolved floor-level process issues, answered real-time questions, and escalated barriers to maintain safety and schedule adherence.
- Streamlined workflow processes to enhance operational efficiency and reduce turnaround times.
Sales Leadership Manager
Victoria's Secret
Colorado Springs, CO
05.2023 - Current
- Led daily sales-floor and backroom operations in high-volume retail setting, coordinating team and product flow to ensure efficient workflow.
- Supervised safe use of stockroom tools and equipment for movement and replenishment, ensuring compliance with safety standards.
- Coached associates through hands-on training and performance feedback, resolving operational issues and maintaining organization.
- Led team to achieve optimal store performance through effective merchandising strategies.
Landscape Worker
Independent Contracting
Colorado Springs, CO
08.2022 - 03.2026
- Assisted in planting, pruning, and caring for trees, shrubs, and flowers.
- Collaborated with team to execute landscape design projects efficiently and effectively.
- Operated various landscape maintenance tools including trimmers, blowers, and mowers.
- Maintained cleanliness of worksite, ensuring safety standards were consistently upheld.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2027
Esthetics - Skin
International Salon And Spa Academy
Colorado Springs, CO08-2024
Skills
- Safety management
- Equipment Operation
- Conveyance clearing
- Workflow Management
- SOP Compliance
- Training & Onboarding
- Process improvement
- Troubleshooting escalation
- RF scanners
- Inventory Support
- Team Leadership
- Human-robot interaction
ADDITIONAL EXPERIENCE
Starbucks - Barista Trainer: trained new team members on equipment use, safety, cleaning routines, quality standards, and task sequencing in a fast-paced production environment.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon
03.2026 - Current
Sales Leadership Manager
Victoria's Secret
05.2023 - Current
Landscape Worker
Independent Contracting
08.2022 - 03.2026
No Degree - Business Administration And Management
Southern New Hampshire University
Esthetics - Skin
International Salon And Spa Academy