Gwen Hover
Lehi
Summary
Diligent, positive, and upbeat student with a solid background working socially and collaborating with a team. Apt at problem solving and conflict management, especially under pressure. Known for flexibility and reliability, adapting to changing needs seamlessly and maintaining a positive environment.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Cache Employment And Training Center
10.2024 - 04.2025
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients
Merchandiser
Swire Coca-Cola
05.2024 - 09.2024
- Monitored and managed inventory data ensuring optimal amount of product in storage and on shelves
- Built strong relationships with store owners, customers, and partners, resulting in satisfaction and efficiency for all parties
- Relayed information to managers about products, sales, and inventory to ensure accuracy and efficiency
Barista
Starbucks
12.2021 - 05.2024
- Collaborated with a team to boost customer connection scores by 60%.
- Trained 3 baristas using leadership, effective communication, and demonstration
- Streamlined beverage preparation, using planning to reduce order wait times by 20%.
Education
Bachelor of Science - Political Science
Utah State University
Logan, UT05-2028
Skills
- Training and Coaching
- Problem Solving
- Teamwork and Collaboration
- Time management
- Friendly and outgoing
- Attention to detail
Timeline
Direct Support Professional
Cache Employment And Training Center
10.2024 - 04.2025
Merchandiser
Swire Coca-Cola
05.2024 - 09.2024
Barista
Starbucks
12.2021 - 05.2024
Bachelor of Science - Political Science
Utah State University
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