Gwen Johnson
Holland,mi
Summary
Detail-oriented administrative professional with over 14 years of experience in supporting executive teams and managing office operations. Proven track record in effective communication, problem-solving, and resourcefulness.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
City of Farmington, Parks and Recreation
Farmington, New Mexico
09.2008 - 12.2022
- Scheduled meetings for executive team, managing calendars and organizing logistics.
- Coordinated schedules and communications for parks and recreation director and staff, streamlining project management.
- Maintained accurate records of program registrations and participant feedback.
- Developed organized filing systems for physical and electronic documents, enhancing accuracy and confidentiality.
- Greeted visitors professionally, addressing inquiries and directing to appropriate personnel.
- Organized and executed mailings for various projects, ensuring timely delivery., including sorting mail and preparing packages for shipping.
- Processed invoices for payment using accounting software, maintaining accuracy and timeliness.
- Addressed customer inquiries about products and services, effectively directing them to appropriate departments for resolution.
Team Leader
Target
Farmington, New Mexico
09.2001 - 08.2008
- Led team to streamline store operations and enhance customer service.
- Fostered collaborative work environment, promoting teamwork and open communication among team members.
- Delegated daily tasks to team members, enhancing overall productivity.
- Trained staff on company policies and operational procedures, improving adherence and operational integrity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Managed inventory levels and organized stock replenishment to optimize availability.
- Resolved customer inquiries and complaints, contributing to increased customer satisfaction and loyalty.
- Conducted regular performance reviews, providing feedback to support team member development.
Education
High School Diploma -
Huron High
Ann Arbor, MI06-1976
Business Education
San Juan College
Farmington, NMSkills
- Microsoft Office proficiency
- Customer inquiry management
- Team leadership
- Inventory control
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Training and coaching
- Resourcefulness
- File organization
- Verbal communication
- Mail handling
- Task prioritization
- Conflict resolution
Accomplishments
employee of the month
Affiliations
volunteer with events , for Target and the City
Timeline
Administrative Assistant
City of Farmington, Parks and Recreation
09.2008 - 12.2022
Team Leader
Target
09.2001 - 08.2008
High School Diploma -
Huron High
Business Education
San Juan College