Gwen Jones

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Created engaging learning materials and resources, fostering an environment conducive to skill development and growth.

• Cultivated strong relationships with key patients, physicians, CSuite, including vendors, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Established and directed successful programs focused on maximizing collections.
• Worked with corporate Wind Down Company (Solic) to assure maximum reimbursement was priority.
• Devised and presented business plans and forecasts to board of directors.

Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels.

• Communicated with insurance providers to resolve payment and coverage issues.
• Collaborated with executive leadership on long-term goal setting initiatives for continued success.
• Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
• Created detailed financial reports for upper management, allowing for informed decisionmaking.
• Oversaw financial operations such as accounts receivable.
• Spearheaded the transition to new software systems, increasing efficiency and reducing errors in data management.
• Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
• Hired, trained, and motivated well-qualified staff.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Covered 13 hospitals in 8 states
• Traveled Sunday - Friday every week.