Gwen Nagel
Seville,OH
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
08.2023 - Current
- Took orders, made subs, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Server
Sully's Irish Pub
02.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Shift Lead
Dairy Queen Grill & Chill
08.2021 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
Hostess/Table Busser
Santosuosso's Pizza-pasta-vino
02.2020 - 09.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Environmental Science
The Ohio State University
Columbus, OH05.2026
High School Diploma -
Medina High School
Medina, OH05.2022
Skills
- Beverage Preparation
- Food Running
- Safe Food Handling
- Drive-Thru Operations
- Menu Memorization
- Crew Leadership
- Taking Orders
- Flexible Schedule
- Cash Handling
- Time Management
- Effective communication
- Leadership qualities
- Attention to detail
Timeline
Crew Member
Jersey Mike's Subs
08.2023 - Current
Server
Sully's Irish Pub
02.2022 - 08.2023
Shift Lead
Dairy Queen Grill & Chill
08.2021 - 08.2023
Hostess/Table Busser
Santosuosso's Pizza-pasta-vino
02.2020 - 09.2020
Bachelor of Science - Environmental Science
The Ohio State University
High School Diploma -
Medina High School
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