Gwen Smits
Green Bay,WI
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
5
5
years of professional experience
Work History
Sales Representative
Sunseekers By Rosie
Suamico, WI
12.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
CNA
Bellin Memorial Hospital
Suamico, WI
06.2021 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
Summer Intern
Georgia-Pacific
Suamico, WI
06.2024 - 08.2024
- Developed and implemented a comprehensive marketing strategy for the summer season.
- Assisted in organizing events to promote company services and products.
- Conducted market research to identify consumer trends and preferences.
- Created PowerPoint presentations to demonstrate product features and benefits.
- Performed mechanical assistances on utility vehicles.
Style Team Member
Target
Stevens Point, Wisconsin
10.2023 - 05.2024
- Assisted customers with selecting clothing and accessories to match their style needs.
- Created displays in the store to showcase new merchandise and attract shoppers.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Organized the sales floor according to current trends and fashion rules.
- Tracked inventory levels of clothing items and restocked shelves when necessary.
- Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
- Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
- Helped customers find sizes that fit them properly while suggesting additional items that would complement their purchases.
- Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
Restaurant Busser/Food Runner
Rustique Pizzeria Lounge
Suamico, Wisconsin
11.2019 - 06.2020
- Run food to customers along with removing used plates to provide a clean table for a comfortable dining experience.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Communicated with kitchen staff regarding any special orders or requests from guests.
Education
Nursing
University of Wisconsin - Stevens Point
Stevens Point, WI05-2027
GED -
Bay Port High School
Green Bay, WI06-2023
Skills
- Sales Forecasting
- Account Servicing
- Client Service
- Account Management
- Customer Service
- Customer Needs Assessment
- Product and Service Sales
- Complex Problem-Solving
- Sales strategy development
- Relationship Building
- Customer Relations
- Hospitality
- Patient Care
- Maintaining confidentiality
- Compassionate communication
- Compassion and Empathy
- Medical terminology knowledge
- Infection control procedures
- Patient-focused care
- Patient Management
- Safe Food Handling
- Menu Memorization
- Dining room setup
- Beverage Preparation
- Food Delivery
- Table Setting
- Strong Work Ethic
- Time Management
- Effective Multitasking
Timeline
Summer Intern
Georgia-Pacific
06.2024 - 08.2024
Style Team Member
Target
10.2023 - 05.2024
Sales Representative
Sunseekers By Rosie
12.2022 - Current
CNA
Bellin Memorial Hospital
06.2021 - Current
Restaurant Busser/Food Runner
Rustique Pizzeria Lounge
11.2019 - 06.2020
Nursing
University of Wisconsin - Stevens Point
GED -
Bay Port High School