Gwen Tibbets Sandoval
Mohall,ND
Summary
Experienced professional trainer with a proven track record in developing and delivering impactful training programs. Highly skilled in curriculum design, instructional techniques, and performance assessment. Emphasizes fostering team collaboration and achieving measurable results. Recognized for reliability, adaptability, and consistently meeting evolving organizational needs. Successfully developed training curriculum for ambulatory care, medical administrative assistance, and billing assistants. Collaborated with education programs at Fresno City College, Fresno State College, and Kaplan Vocational School to enhance learning outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Principal Trainer Consultant
AnMed Health Medical Center, Divergent Consulting
05.2016 - 06.2017
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Ensured all training materials and training environments build were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
- Created career advancement plans for high-potential employees, preparing them for future leadership roles within the organization.
- Facilitated engaging workshops focused on soft skills development, such as communication, leadership, and problem-solving techniques.
- Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
Epic Ambulatory Consultant
LPCH-Stanford Children's Hospital
11.2015 - 03.2016
Ambulatory Temp PT
LPCH Stanford, Ryzen Consulting Grp.
11.2015 - 03.2016
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Supported and completed rebuild of Ambulatory training environments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Advanced work by reviewing and comparing updated build to current documentation.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
30 Day Go-Live Support for Specialties
St. Francis Medical Group, Costal Consulting Group
11.2015 - 11.2015
- Collaborated with IT and clinical staff for seamless integration of Epic modules across departments.
- Evaluated post-Go-Live performance, implementing improvements based on feedback from end-users and stakeholders.
- Worked closely with clinicians to address their concerns regarding new processes introduced by the Epic system implementation.
- Established regular checkpoints with project stakeholders to review progress, discuss challenges, and adjust strategies as needed during Go-Live events.
Senior Informatics and Build Analyst
Stanford Medical Center, Oxford Consulting Grp.
06.2015 - 10.2015
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Led team in developing predictive model that forecasted trends, informing business decisions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented new design and build into testing environment, once validated build requested for build to be moved to training environments and live dB.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Ambulatory Principal Trainer
Lehigh Valley Hospital and Health Network, ICG
04.2014 - 11.2014
- Championed diversity and inclusion initiatives within the workplace by incorporating culturally responsive teaching methods into existing training programs.
- Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
- Managed cross-functional teams for collaborative project-based learning experiences, fostering a positive work environment and promoting teamwork.
- Collaborated with subject matter experts across various departments to design specialized technical courses tailored to specific job functions.
- Administered assessments and certifications that validated employees'' skill sets, ensuring compliance with industry regulations and accreditation requirements.
- Delivered robust training courses via classroom and e-learning programs.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Provided coaching and mentoring to employees.
- Trained and mentored 50 temporary and contracted personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Wrote training manuals for employees/consultants and Ambulatory positions according to strict company guidelines and protocols..
Senior Go-Live Support
ThedaCare Regional Medical Center, Nordic Consulti
03.2014 - 03.2014
- Facilitated communication between project teams and end-users, promoting a positive environment for successful Go-Live implementations.
- Evaluated post-Go-Live performance, implementing improvements based on feedback from end-users and stakeholders.
- Assisted in successful Epic Ambulatory rollouts, ensuring smooth transitions and minimal disruptions to operations.
- Increased user adoption rates by delivering comprehensive training sessions on Epic Ambulatory features and functionalities.
Senior Ambulatory Implementation Strategy
Memorial Health University Medical Center, Leidos
05.2013 - 01.2014
- Assisted on-bording for new PM regarding Epic Ambulatory build and training.
- Optimized software performance with thorough testing strategies, identifying and resolving critical issues before deployment.
- Improved system efficiency by developing and implementing software solutions tailored to client needs.
- Enhanced team collaboration by introducing agile methodologies and tools, fostering a more cohesive work environment.
- Contributed to long-term company growth by staying abreast of industry trends and incorporating emerging technologies into future projects where appropriate.
Senior Epic Ambulatory Analyst, Support Services
Presence Resurrection Medical Center, Nordic Consu
10.2012 - 05.2013
- Served as a liaison between IT and end-users, bridging communication gaps and fostering collaboration.
- Optimized system performance with thorough analysis and troubleshooting.
- Ensured data integrity and security through regular audits and compliance checks.
- Led cross-functional teams in developing innovative solutions for complex issues faced by healthcare providers using the Epic Ambulatory system.
- Maintained up-to-date knowledge of industry trends and best practices through continuous education and networking opportunities.
- Supported successful go-live events, minimizing disruptions to daily operations.
Senior Consultant Trainer and Implementation Team
U. of Chicago Medical Center, CSI Group
01.2012 - 05.2012
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Provided coaching and mentoring to employees.
- Participated in Go-Live support for specialties and Go-Live team
Education
No Degree - Adult Education
Kaplan, Oakland CA
Oakland, CA01-1980
Associate of Arts - Education
University of Alaska Anchorage
Anchorage, AK09-1972
Skills
- Training delivery
- Coaching techniques
- E-learning platforms
- Adult learning principles
- Performance assessment
- Learning management systems
- Blended learning strategies
- Train-the-trainer programs
- Instructional strategies
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved build issues which led to positive result for clients
- Achieved success through effectively helping with Go-Live Support.
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Previously Epic Ambulatory Certified, allowed certification to lapse.
Timeline
Principal Trainer Consultant
AnMed Health Medical Center, Divergent Consulting
05.2016 - 06.2017
Epic Ambulatory Consultant
LPCH-Stanford Children's Hospital
11.2015 - 03.2016
Ambulatory Temp PT
LPCH Stanford, Ryzen Consulting Grp.
11.2015 - 03.2016
30 Day Go-Live Support for Specialties
St. Francis Medical Group, Costal Consulting Group
11.2015 - 11.2015
Senior Informatics and Build Analyst
Stanford Medical Center, Oxford Consulting Grp.
06.2015 - 10.2015
Ambulatory Principal Trainer
Lehigh Valley Hospital and Health Network, ICG
04.2014 - 11.2014
Senior Go-Live Support
ThedaCare Regional Medical Center, Nordic Consulti
03.2014 - 03.2014
Senior Ambulatory Implementation Strategy
Memorial Health University Medical Center, Leidos
05.2013 - 01.2014
Senior Epic Ambulatory Analyst, Support Services
Presence Resurrection Medical Center, Nordic Consu
10.2012 - 05.2013
Senior Consultant Trainer and Implementation Team
U. of Chicago Medical Center, CSI Group
01.2012 - 05.2012
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Previously Epic Ambulatory Certified, allowed certification to lapse.
No Degree - Adult Education
Kaplan, Oakland CA
Associate of Arts - Education
University of Alaska Anchorage
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