Gwen Wilde
San Angelo
Summary
Transformational Human Resources Director specializing in HR department development, organizational restructuring, and compliance-driven workplace initiatives. Expertise includes employment law, employee relations, policy development, and HR technology implementation. Provides strategic guidance to executive leadership, modernizing HR operations and enhancing organizational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Human Resources
West Texas Counseling & Guidance
05.2025 - Current
- Established and built the organization's first centralized Human Resources department, transforming fragmented administrative processes into a strategic HR function.
- Advise executive leadership and the Board on employment law, workforce planning, compliance, and organizational strategy.
- Direct all aspects of the employee lifecycle across a multi-state behavioral healthcare organization.
- Designed comprehensive ADA and FMLA programs, enhancing compliance and providing clear guidance for managers.
- Completely revised the employee handbook and HR policies to align with federal and multi-state employment laws.
- Led BambooHR implementation, digitizing personnel records and automating onboarding to improve HR workflows.
- Developed HR metrics and turnover reporting, creating executive presentations that informed strategic decisions.
Human Resources Specialist (Grade 23)
City of San Angelo
05.2022 - 05.2025
- Managed the full employee lifecycle for approximately 1,000 municipal employees, including onboarding, promotions, transfers, compensation changes, retirements, leave administration, and separations while ensuring compliance with federal, state, and local regulations.
- Administered semi-monthly payroll processing for a workforce of approximately 1,000 employees, auditing payroll transactions for accuracy and ensuring timely processing of compensation, deductions, taxes, retirement contributions, and benefit changes.
- Served as the City's primary point of contact for payroll and personnel inquiries, partnering with employees, supervisors, department directors, Finance, and outside agencies to resolve complex HR and payroll issues.
- Processed complex personnel actions including promotions, transfers, reorganizations, salary adjustments, acting assignments, retirements, and terminations while maintaining data integrity within the Human Resources Information System.
- Coordinated new employee onboarding and orientation, including retirement enrollment, employment eligibility verification, and mandatory reporting to required agencies.
- Collaborated with department directors and executive leadership to create new positions, conduct job analyses, develop job descriptions, perform position reclassifications, and implement organizational restructures approved by the City Manager.
- Interpreted and applied federal, state, and municipal employment policies while providing guidance to management on employee relations, disciplinary actions, organizational policy, and personnel procedures.
- Drafted disciplinary documentation, personnel correspondence, policy interpretations, and HR communications supporting consistent application of City policies.
- Reviewed organizational policies and administrative procedures, recommending revisions that enhanced operational efficiency and ensured regulatory compliance.
- Served on the City's Finance Enterprise implementation team, collaborating with Human Resources, Information Technology, and Finance leadership to successfully transition to a cloud-based enterprise management system.
- Quickly assumed responsibilities after the unexpected departure of the previous employee, independently mastering complex payroll and HR functions while maintaining uninterrupted service levels.
- Built strong reputation for providing exceptional customer service and solving complex problems efficiently in a high-pressure municipal setting.
Human Resources Information Specialist (Grade 21)
City of San Angelo
11.2021 - 05.2025
- Acted as a primary resource for employees, supervisors, and department administrators regarding human resources policies, procedures, payroll, and timekeeping processes for a municipal workforce.
- Administered the TimeClock Plus timekeeping system, including creating employee profiles, maintaining organizational structures, troubleshooting system issues, verifying time records, and exporting payroll data.
- Audited employee time records to ensure compliance with city policies, Fair Labor Standards Act (FLSA) requirements, and payroll deadlines while resolving discrepancies with department representatives.
- Processed employment actions for new hires, transfers, promotions, separations, and status changes, ensuring accuracy and integrity of HRIS records.
- Completed I-9 employment eligibility verification, reported new hires to the Office of the Attorney General (OAG), and processed employment and wage verification requests.
- Responded to Public Information Act requests in partnership with the City Clerk's Office while maintaining strict confidentiality of personnel records.
- Maintained highly confidential employee files and HR documentation in accordance with municipal policies and state record retention requirements.
- Assisted departments with interpreting HR policies, payroll procedures, and timekeeping requirements, becoming a trusted resource across multiple city departments.
- Supported HR leadership with special projects, reporting, data analysis, and process improvements that contributed to operational efficiency and service excellence.
Office Coordinator II
Angelo State University, History Department
02.2018 - 10.2021
- Managed administrative and business operations for the History Department, supporting faculty, students, and department leadership.
- Coordinated hiring, onboarding, and supervision of student employees, managing scheduling and payroll documentation to ensure operational efficiency.
- Administered departmental budgets and procurement processes, overseeing contracts, purchasing, travel arrangements, and financial reconciliations to maintain fiscal responsibility.
- Assisted with faculty recruitment and course scheduling, providing committee support and ensuring compliance with university and state requirements to facilitate smooth departmental operations.
- Served as a trusted advisor to department leadership on operational planning, budgeting, and administrative processes.
Owner / Principal
North Texas Machinery
07.2011 - 02.2018
- Owned and operated a heavy construction equipment brokerage specializing in domestic and international sales.
- Oversaw business operations, managing marketing, accounting, accounts payable/receivable, sales tax reporting, and financial management to ensure seamless functionality.
- Negotiated contracts, managed customer relationships, and coordinated logistics for equipment transportation worldwide.
- Built referral-based business through exceptional customer service, strong relationship management, and strategic negotiations, resulting in increased client retention.
- Directed inventory acquisition, inspections, pricing, and advertising while coordinating freight from purchase to final delivery, ensuring timely and safe transport.
Bookkeeper / Office Manager
Symco Structural / Symco Rentals
04.2015 - 12.2015
- Directed daily office operations, including payroll processing, accounts payable, accounts receivable, banking, and financial reconciliations, ensuring smooth workflow and compliance.
- Processed payroll for approximately 30 field employees while ensuring accuracy, timeliness, and regulatory compliance.
- Prepared payroll tax and sales tax reports and maintained compliance with federal and state reporting requirements.
- Managed customer accounts, rental agreements, collections, and contract administration for the rental division.
- Enhanced operational efficiency by organizing processes, maintaining attention to detail, and proactively solving issues.
Education
Master of Science - Human Resources Management
Tarleton State University
12-2023
Bachelor of Business Administration - Management
Angelo State University
12-2021
Skills
- Human Resources Leadership
- Talent Acquisition
- Employee Relations
- Compensation strategies
- Payroll
- Employment Law
- ADA/FMLA
- HRIS management
- Policy Development
- Workplace Investigations
- Org development
- Change leadership
- Leadership Development
- HR data analysis
- Multi-State HR
Certification
SPHR Certification – In Progress
Affiliations
- West Texas Counseling & Guidance
Annual Gala Volunteer | 2025–2026
Contributed to the planning, preparation, and execution of the organization's annual fundraising gala, supporting community outreach and fundraising initiatives.
Community Soup Kitchen
Volunteer | 2026
Assisted with meal preparation and service for individuals and families in need, supporting local hunger relief efforts.
Timeline
Director of Human Resources
West Texas Counseling & Guidance
05.2025 - Current
Human Resources Specialist (Grade 23)
City of San Angelo
05.2022 - 05.2025
Human Resources Information Specialist (Grade 21)
City of San Angelo
11.2021 - 05.2025
Office Coordinator II
Angelo State University, History Department
02.2018 - 10.2021
Bookkeeper / Office Manager
Symco Structural / Symco Rentals
04.2015 - 12.2015
Owner / Principal
North Texas Machinery
07.2011 - 02.2018
Master of Science - Human Resources Management
Tarleton State University
Bachelor of Business Administration - Management
Angelo State University