Mary Lynn Ramirez

• Lead HR operations for ~400+ employees, overseeing staffing, employee relations, compensation, benefits, and compliance with federal and state regulations.
• Developed and maintain district compensation plan in collaboration with TASB HR Services; implemented worksheets for new hire salary placement.
• Implemented “Grow Your Own” educator program (2023), building a pipeline of 15 staff projected to be certified 2025–2029.
• Established paraprofessional certification program (2024) with Trainer-of-Trainer model to advance internal staff.
• Standardized procedures for student teachers and practicum placements; partnered with local universities.
• Implemented HR-to-HR reference verification (2025) and structured staffing guidelines for equitable resource allocation.
• Created performance evaluation and contract recommendation timelines for principals (2024–2025).
• Cleaned and aligned Skyward personnel database; standardized contracts for Chapter 21 and non-Chapter 21 positions.
• Implemented districtwide compliance poster tracking system.
• Oversaw district Teacher Incentive Allotment (TIA) implementation, supporting staff efforts that resulted in the district’s first designations (2025): 7 teachers recognized, 5 Exemplars and 2 Masters.
• Managed certification compliance for uncertified teachers by developing individualized certification plans (2025–2026) and securing TEA Teacher Certification Delay approval under HB2 (2026).
• Built relationships with alternative certification programs (2025) to support educators pursuing alternative certification pathways.
• Managed the onboarding process, providing new hires with necessary tools for success from day one.

• Managed onboarding/offboarding, benefits administration, ACA reporting, payroll support, and leave administration including FMLA and workers’ compensation.
• Established leave administration process (2018) aligned with federal regulations; provided guidance on documentation and supplemental insurance.
• Implemented automated benefits enrollment (2017) and Aesop substitute management system (2018).
• Implemented TalentEd Records (2020), transitioning personnel files to digital format.
• Completed TASB training and reviewed teacher service records and credentials to ensure accurate service credit and proper placement on the salary schedule (2022).
• Developed SOPs to improve HR workflows; provided leadership support to campuses and departments.

• Managed mortgage loan documentation, verification, and funding for 100+ loans daily.
• Led creation of paperless loan processing system using Excel formulas to streamline workflow and reduce human error.
• Coordinated funding with title companies and investors; maintained accurate records for audits.

Service Manager (2009 – 2012)

• Led service delivery initiatives to enhance customer satisfaction and retention.
• Developed training programs for staff to improve service quality and operational efficiency.
• Supervised 7 tellers; all internal and external audits passed successfully.
• Coached team to achieve Bronze-level sales; improved branch sales metrics.
• Increased secure PIN pad usage from 40% to 80%, improving transaction security.
• Reduced branch losses through process improvements and cash oversight.
• Led community financial literacy campaigns and branch marketing initiatives.

Lead Teller (2006 – 2009)

• Trained new tellers, managed high-volume transactions, and balanced vault operations.
• Resolved customer complaints in professional and timely manner.

Teller (1999 – 2006)

• Delivered excellent customer service while processing daily banking transactions.
• Met with customers to discuss service needs and offer available solutions.