Gwendalyn Nicholson
Palmdale,CA
Summary
Accomplished Eligibility Worker and Sr. Accounts Receivable Specialist with a proven track record in enhancing workflow efficiency by over 30% at The Department of Public Social Services. Expert in application processing and account reconciliation, demonstrating exceptional customer communication and confidentiality. Excelled in audit procedures and month-end closing, significantly reducing DSO for MediaMonks Inc. Skilled Accounts Receivable Specialist bringing many years' experience in credit and collections with expertise in providing suitable resolutions to client disputes. Skilled in preparing monthly reconciliation reports and statistical reports. Successful in reducing bad debt write-offs.
Overview
18
18
years of professional experience
Work History
Eligibility Worker
The Department of Public Social Services
Compton, CA
11.2023 - 08.2024
- Review applications for various assistance programs such as Medicaid, SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), and others.
- Assess the financial, employment, and personal situation of applicants to determine their eligibility for benefits based on program guidelines and regulations.
- Verify income, household composition, and other relevant factors to ensure compliance with eligibility requirements.
- Interview applicants via phone or in person to gather necessary information for eligibility determination.
Explain eligibility requirements, program benefits, and application procedures to applicants.
Provide guidance on what documentation is needed to complete applications.
- Review and process new applications, renewals, and changes in circumstances for clients.
Ensure that all required documentation (e.g., proof of income, residency, identity) is submitted and accurately recorded.
Enter applicant information into appropriate databases or systems for tracking and processing.
- Respond to inquiries from applicants and the public regarding the status of their applications, eligibility, and program guidelines.
Assist applicants with understanding the different programs available and help them choose the appropriate ones based on their needs.
Educate applicants about their rights and responsibilities in relation to the benefits they are applying for.
- Monitor ongoing eligibility and conduct regular follow-ups with applicants or clients to verify continued eligibility.
Make updates or modifications to client records as needed, based on changes in income, family size, or other relevant factors.
Refer clients to other resources or community services if they require additional assistance outside the scope of the programs.
Sr. Accounts Receivable Specialist
MediaMonks Inc
Venice, CA
10.2018 - 06.2023
- Oversee the full accounts receivable process for MediaMonks Inc., ensuring that all invoicing, collections, and payment activities are completed on time and accurately.
- Manage aging reports and take appropriate actions to reduce the company's DSO (Days Sales Outstanding).
- Reconcile accounts and resolve discrepancies, ensuring all transactions are posted correctly.
- Process and track payments, including checks, wire transfers, credit card payments, and ACH transactions.
- Generate accurate invoices for clients based on contracts, project milestones, or service agreements, ensuring compliance with internal billing policies.
- Review contracts and project documentation to ensure that the invoicing aligns with client agreements.
- Communicate with project managers, finance teams, and clients to ensure billing is timely and accurate. Assist with month-end and year-end closing procedures, ensuring all accounts are reconciled and reported accurately.
- Ensure proper recognition of revenue, accruals, and deferred revenue in line with company policies and accounting standards.
Accounts Receivable Assistant
Fox Cable Networks
Beverly Hills, CA
02.2007 - 01.2013
- Prepare and send invoices to clients and partners, ensuring all charges are correct and in compliance with contracts and agreements.
- Ensure all billing information is accurate, including customer details, payment terms, and amounts due.
- Work with the finance team to ensure that billing cycles are consistent and timely.
- Track outstanding payments and ensure the timely collection of funds from clients.
- Maintain accurate records of all incoming payments and reconcile them against the appropriate accounts.
- Follow up with clients on overdue payments via phone, email, or letters.
- Assist in reducing overdue accounts and managing aging reports to minimize outstanding receivables.
- Act as a point of contact for clients regarding billing inquiries, payment issues, and payment disputes.
- Respond to customer queries in a professional and timely manner, providing clarity on invoices and payment status.
- Work with clients to resolve discrepancies or issues that may delay payment processing.
- Input and maintain accurate financial records in the company's accounting software or database.
- Ensure all transactions are recorded promptly and correctly, maintaining the integrity of financial data.
- Track and maintain detailed records of customer payments, credit notes, and adjustments.
Education
Some College (No Degree) - Accounting And Finance
Southwest College
Los AngelesSkills
- Confidentiality
- Application processing
- Appointment scheduling
- Effective customer communication
- Telephone etiquette
- Written and verbal communication
- Microsoft Excel
- Account reconciliation
- Month-end closing procedures
- Audit procedures
- Collections
- Bank deposits
- Excel
- Invoice processing
- Debt collection
- Microsoft office
- Quickbooks
- Customer service support
- Spreadsheets and journal entries
- Payment posting
References
References available upon request.
Timeline
Eligibility Worker
The Department of Public Social Services
11.2023 - 08.2024
Sr. Accounts Receivable Specialist
MediaMonks Inc
10.2018 - 06.2023
Accounts Receivable Assistant
Fox Cable Networks
02.2007 - 01.2013
Some College (No Degree) - Accounting And Finance
Southwest College
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