Open To Work
Gwendalyn S. Saltal
East Aurora,NY
Work Preference
Summary
Customer Success Manager with a track record of renewing 100% of a $3.9M ARR portfolio of strategic accounts while maintaining an average NPS of 88. Converted renewals to 5-year agreements and exceeded OKR targets every quarter. Brings 12 years of B2B sales and account management experience, including President’s Club recognition and 163% of sales plan, which gives me a commercial lens on retention and expansion. Skilled at navigating complex procurement, budget constraints, and multi-stakeholder buying processes, guiding executive and municipal decision-makers from adoption through long-term renewal.
Overview
19
19
years of professional experience
Work History
Regional Customer Success Manager, Law Enforcement
FLOCK SAFETY
08.2023 - Current
- Renewed 100% of a $3.9M ARR portfolio across 16 strategic law-enforcement accounts, converting 13 into 5-year agreements.
- Exceeded 100% of quarterly OKRs QoQ to include adoption, training, QBR's, retention & expansion.
- Moved from managing up to 150 customers to owning a $3.9M strategic portfolio, building executive-level relationships with police chiefs, command staff, and municipal officials.
- Used usage and health data to prove value, proactively flag risk, and uncover growth
- Assisted with training and mentoring of CSM and AE new hires.
- Collaborated with cross-functional teams to ensure client needs, implementation, and solutions consistently met agency expectations.
- Took initiative for stretch assignments outside my role, helping clear the support ticket backlog and expediting New York’s permitting process to get customers implemented faster.
Account Executive, Law Enforcement
FLOCK SAFETY
04.2022 - 08.2023
- Grew the emerging NY market by 143%.
- Managed the full SaaS sales cycle for law enforcement agencies, from prospecting and discovery through solution positioning, contract negotiation, close, and successful customer onboarding.
- Built trusted relationships with law enforcement leadership, government officials, and executive stakeholders, navigating complex public-sector procurement processes, budget cycles, and diverse funding sources to successfully advance opportunities.
- Partnered closely with the Customer Success team to develop account strategies, align solutions with agency priorities, and identify opportunities for long-term customer growth and expansion.
- Served as a trusted voice for Flock at trade shows and council meetings, turning public-sector stakeholders into advocates.
Enterprise Account Executive
LATCH INC.
08.2021 - 04.2022
- Helped shape sales and service processes at an early-stage company, laying groundwork for scalable growth.
- Managed complex enterprise accounts and sales opportunities, building relationships with key stakeholders across property management, development, architecture, and construction.
- Grew channel partner relationships to generate new sales opportunities and strengthen the client experience.
Account Executive
PAYLOCITY
10.2018 - 08.2021
- Hit 163% of quota in FY2019 and 118% in FY2020 across the full SaaS sales cycle.
- Built post-sale relationships that drove account growth and retention.
- Partnered cross-functionally with Implementation and internal teams to ensure a smooth onboarding experience, successful adoption, and alignment with client expectations.
- Joined clients onsite for their first payroll run, turning a high-stakes launch into a positive first impression.
Senior Sales Executive
RENTPATH, LLC
05.2014 - 09.2018
- Won President’s Club (2016, 2017), Top Property Seller company-wide and regionally (2017), and Sales Team of the Year (2015-2017).
- Played a key role in expanding market presence by 400%, while consistently maximizing revenue opportunities by selling out all available advertising promotions and upgrades.
- Hosted industry roundtables that helped clients get more ROI from their marketing and generated new business through shared best practices and referrals.
Property Manager
TRI-CITY RENTALS
06.2007 - 05.2014
- Achieved 100% occupancy for the first time in the property’s history across 340 units.
- Maintained $0 in tenant arrears consistently and improved renewals by resolving resident issues before they escalated.
- Managed maintenance and cleaning staff and sourced cost-effective contractors, keeping the property in top condition while reducing operating costs.
Education
Associate Degree - Applied Science
Erie Community College
Skills
- Strategic Account Management
- Renewals & Retention
- Customer Success
- Expansion Revenue
- Executive Stakeholder Management
- Executive Business Reviews
- Product Adoption & Enablement
- Customer Health & Risk
- Revenue Forecasting
- Cross-Functional Collaboration
- CRM (Salesforce, Gainsight, Cora AI, Zoho)
- SaaS / GovTech
Accomplishments
- 100%+ OKR Attainment QoQ
- Raised portfolio NPS from 33 to 88 after inheriting my book with executive outreach, adoption programs and escalating support issues
- 163% to Plan, FY2019
- President’s Club, 2016 & 2017
- Salesperson of the Quarter, Q2 & Q3 2016
- Top Property Seller—Company & Region, 2017
Timeline
Regional Customer Success Manager, Law Enforcement
FLOCK SAFETY
08.2023 - Current
Account Executive, Law Enforcement
FLOCK SAFETY
04.2022 - 08.2023
Enterprise Account Executive
LATCH INC.
08.2021 - 04.2022
Account Executive
PAYLOCITY
10.2018 - 08.2021
Senior Sales Executive
RENTPATH, LLC
05.2014 - 09.2018
Property Manager
TRI-CITY RENTALS
06.2007 - 05.2014
Associate Degree - Applied Science
Erie Community College