Gwendolyn Avery
Southfield
Summary
To obtain employment in a administrative or clinical position as a patient care coordinator/ medical assistant ,where I utilize my skills to become assets to the facility
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Assistant
Michigan Health Care Professionals
Southfield, MI
09.2025 - Current
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
The Core Institute
Southfield, MI
07.2014 - 09.2025
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Clinical Office Assistant
Arbor Lane Family Physcian
Dearborn Heights, MI
07.2010 - 07.2014
- Managed patient scheduling and appointment coordination, ensuring optimal office flow.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Maintained accurate medical records and patient files using electronic health record systems.
- Assisted in insurance verification processes, enhancing billing accuracy and efficiency.
Phlebotomist
Beaumont Laboratory Services
Berkley, MI
10.2007 - 10.2009
- Collected blood samples using venipuncture and capillary techniques ensuring patient comfort and safety.
- Maintained accurate patient records and sample labeling to ensure compliance with regulatory standards.
- Assisted in training new staff on phlebotomy procedures and best practices for patient interaction.
- Managed inventory of supplies, ensuring availability of necessary equipment for daily operations.
- Provided education to patients regarding procedures, contributing to increased patient satisfaction levels.
- Conducted routine quality control checks on equipment to maintain optimal performance standards.
- Collaborated with healthcare teams to coordinate patient care and improve overall service delivery.
Infusion Care Specialist
Infection Care Specialist
West Bloomfield, MI
04.2006 - 10.2007
- Developed tailored care plans to address individual patient needs and enhance recovery processes.
- Coordinated multidisciplinary team meetings to optimize treatment approaches for infection control.
- Monitored patient progress and adjusted care strategies based on clinical assessments and feedback.
- Trained and mentored junior staff on best practices in infection prevention and patient communication.
Clinical Tech
Lakes Urgent Care
West Bloomfield, MI
05.2000 - 03.2007
- Administered patient care, ensuring comfort and safety during clinical procedures.
- Collaborated with healthcare team to streamline patient intake processes and reduce wait times.
- Assisted in diagnostic tests, accurately recording results and maintaining equipment integrity.
- Trained new staff on operational protocols and best practices for patient interactions.
Medical Assistant
Visiting Physicians Association
Southfield, MI
12.2000 - 06.2005
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on treatment plans, medications, and follow-up care instructions effectively.
- Conducted routine laboratory tests and processed specimens efficiently for timely results.
- Liaised between patients and medical staff to ensure clear communication and address concerns promptly.
- Maintained sterile environments and adhered to infection control policies during procedures and treatments.
Medical Assistant
Newland Medical Associates
Southfield, MI
09.1999 - 11.2000
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Beaumont Hospital
Royal Oak, MI
07.1998 - 11.1999
- Assisted in training new staff on phlebotomy techniques and equipment use.
- Maintained inventory of supplies, ordering materials as needed to support operations.
- Communicated effectively with patients to alleviate concerns and ensure comfort during procedures.
- Monitored patient reactions during blood draws to provide immediate care if necessary.
- Implemented improvements in sample handling, reducing processing errors and enhancing efficiency.
Education
Medical Assistant
LawtonSchool
Oak Park, MI05.1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Michigan Health Care Professionals
09.2025 - Current
Medical Assistant
The Core Institute
07.2014 - 09.2025
Clinical Office Assistant
Arbor Lane Family Physcian
07.2010 - 07.2014
Phlebotomist
Beaumont Laboratory Services
10.2007 - 10.2009
Infusion Care Specialist
Infection Care Specialist
04.2006 - 10.2007
Medical Assistant
Visiting Physicians Association
12.2000 - 06.2005
Clinical Tech
Lakes Urgent Care
05.2000 - 03.2007
Medical Assistant
Newland Medical Associates
09.1999 - 11.2000
Medical Assistant
Beaumont Hospital
07.1998 - 11.1999
Medical Assistant
LawtonSchool