GWENDOLYN BURNS

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Negotiated collective bargaining agreements.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Provided supportive link between external customers and internal operations.

• Founded and managed a Courier Service business, growing revenue to $ 100,000 in first year.

• Trained and developed team members to build human capital.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Tracked collected specimens by initialing, dating and noting times of collection.
• Processed patient specimens according to priority and documented results.
• Logged patient information and recorded results into system.
• Interpreted and documented results of tests into active databases and communicated results to internal customers.

• Trained and developed team members to build human capital.
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Coordinated ongoing technical training and personal development classes for staff members.

• Reviewed employee performance and developed improvement plans.
• Upheld all compliance standards and kept team in line with requirements.
• Fostered communication within team and between departments.
• Trained new hires and aided in all recruitment and onboarding.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Coordinated with General Manager in different operational issues and promotional activities.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
• Enhanced employee management by developing schedules, tracking time, and administering payroll.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
• Monitored key performance metrics to identify areas for improvement.
• Assisted in recruiting, hiring and training of team members.