Jeanne Doane

Responsibilities

· Implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives.

· Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors.

· Provide comprehensive organizational and operational support to sponsor contact.

· Establish activities with appropriate collections personnel to ensure positive Sponsor and donor experience.

· Implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters within assigned groups.

· Ensure records in system are accurately maintained to provide tracking and statistical data on Sponsor group performance.

· Appropriately utilize tools, technology and strategy provided by organization to enhance customer service, efficiency and productivity.

Achievements

· FY22-23 President’s Club recipient

· FY 23 Minnesota Dakotas Account Manager of Year

· Booked 3 month out average = 123.3% for FY24.

· Achieved portfolio goal 11 out of 12 months in FY24 despite unprecedented challenges associated with BSF, Geo-Realignment, as well as providing coverage/support for vacant territory for 3 months.

• Managed roofing product line for over 300 clients
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Maintained positive vendor relations to build strong partnerships.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Liaised with clients to better understand business needs and current market landscape.