Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Gwendolyn Davis

Highland Springs,Virginia

Summary

Dynamic District Manager with a proven track record at Wells Fargo, excelling in strategic planning and team development. Enhanced customer satisfaction through effective training and coaching, while driving sales growth and operational efficiency. Skilled in decision-making and attention to detail, consistently achieving performance metrics and fostering a high-performing team environment.

Overview

18
18
years of professional experience

Work History

District Manager

Wells Fargo & Company
07.2012 - 09.2025
  • Assisted in developing operational strategies to enhance district performance.
  • Supported team initiatives by coordinating training sessions for staff across multiple locations.
  • Monitored compliance with corporate policies and procedures to maintain operational standards.
  • Contributed to inventory management by tracking stock levels and reporting discrepancies.
  • Analyzed sales data to identify trends and inform decision-making processes within the district.
  • Provided administrative support, ensuring timely communication of updates and directives to stores.
  • Engaged in customer service initiatives aimed at improving client satisfaction and retention rates.

Branch Manager

Wells Fargo/Wachovia
06.2007 - 07.2012
  • Led team in achieving quarterly sales targets through strategic coaching and performance reviews.
  • Developed and implemented operational procedures to enhance customer experience and streamline branch processes.
  • Managed daily branch activities, ensuring compliance with regulatory requirements and internal policies.
  • Trained and mentored staff on financial products, fostering a knowledgeable and customer-focused team environment.
  • Analyzed market trends to identify growth opportunities, adjusting strategies to meet changing customer needs.
  • Oversaw risk management initiatives, reducing potential losses while maintaining high service standards.
  • Collaborated with regional leadership to align branch goals with corporate objectives, driving overall success.
  • Enhanced employee engagement through regular feedback sessions and professional development opportunities.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

Clinical Social Work

Virginia Commonwealth University
Richmond, VA
05.2004

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Sales management
  • Customer relations
  • Operations management
  • Staff development
  • Team development
  • Action plans
  • Decision-making
  • Team building practices
  • Interpersonal communication
  • Team leadership

Affiliations

National Council of Negro Women

Delta Sigma Theta Sorority, Inc

National Association of Black Social Workers

Timeline

District Manager

Wells Fargo & Company
07.2012 - 09.2025

Branch Manager

Wells Fargo/Wachovia
06.2007 - 07.2012

Clinical Social Work

Virginia Commonwealth University

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Gwendolyn Davis