Gwendolyn Ford
Searcy,AR
Summary
Detail-oriented Patient Access Representative with extensive experience in patient registration, insurance verification, and compliance with privacy regulations. Proven ability to streamline processes and enhance patient experiences.
Overview
29
29
years of professional experience
Work History
Patient Access Representative
White County Medical Center
Searcy, Arkansas
03.2020 - 01.2026
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Conducted thorough insurance verification processes to ensure accurate patient billing and minimize claim denials.
- Ensured compliance with privacy regulations during patient interactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
Processor
Shearers Foods
Newport, AR
05.2016 - 08.2019
- Set up and operated production machinery according to specific standards and protocols of company.
- Measured and weighed items to meet quality standards and prevent waste.
- Maintained safe and clean work environment by keeping machinery and workstations organized.
- Completed quality assurance testing on goods and products.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Operated machinery for food processing and packaging tasks.
- Monitored product quality to ensure compliance with safety standards.
- Followed sanitation protocols to maintain a clean work environment.
- Documented production data for tracking and reporting purposes.
Personal Assistant
Department of Rehabilitation Services
Peoria, Illinois
03.2000 - 08.2015
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Collaborated with healthcare professionals to coordinate care plans for clients.
- Maintained accurate records of client care and progress notes in documentation systems.
- Implemented safety measures to ensure a secure environment for clients.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Personal Care Assistant
Lutheran Social Services Of IL
Peoria, Illinois
07.1997 - 06.2012
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate records of client care and progress notes in documentation systems.
- Implemented safety measures to ensure a secure environment for clients.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
Education
MBA - Health Care Management
Colorado Technical University
Colorado Springs, CO05-2017
Bachelor of Science - Health Care Management
Colorado Technical University
Colorado Springs, CO02-2015
Associate of Science - Health Administration Services
Colorado Technical University
Colorado Springs, CO12-2012
High School Diploma -
Richwoods High School
Peoria, Il05-1991
Skills
- Patient registration
- Insurance verification
- EMR documentation
- Attention to detail
- Eligibility determination
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Privacy regulations knowledge
- Health insurance knowledge
- Patient identity verification
- Information collection
- Communicating to patients and families
- Phone and email etiquette
Timeline
Patient Access Representative
White County Medical Center
03.2020 - 01.2026
Processor
Shearers Foods
05.2016 - 08.2019
Personal Assistant
Department of Rehabilitation Services
03.2000 - 08.2015
Personal Care Assistant
Lutheran Social Services Of IL
07.1997 - 06.2012
MBA - Health Care Management
Colorado Technical University
Bachelor of Science - Health Care Management
Colorado Technical University
Associate of Science - Health Administration Services
Colorado Technical University
High School Diploma -
Richwoods High School