Gwendolyn Galvan
Phoenix,AZ
Summary
I am a dedicated customer service professional. I adapt, take leadership, and take control. I take responsibility, and accountability. I have years of experience in managing warehouse, while being customer focused being a manager with customer service experience.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Lams Market #3
Phoenix, AZ
02.2024 - Current
- Facilitated conflict resolution between customers and staff to maintain satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained staff on customer service best practices and company policies.
- Monitored inventory levels and assisted in product replenishment processes.
- Ensured compliance with health and safety regulations in the store environment.
Education
Hope Highschool
Phoenix, AZ07-2026
Skills
- Customer service
- Sales expertise
- Staff management
- Team training
- Staff training
- Inventory management
- Supplies inventory
- Shipping, receiving, and warehousing
- Warehouse operations
- Storage management
- Unpacking merchandise
- Cash handling
- Heavy lifting
- Priority management
Timeline
Customer Service Manager
Lams Market #3
02.2024 - Current
Hope Highschool