Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Gwendolyn Gray

Kinston,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and a true team player.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Partrade Trading Company LLC
Kinston, NC
06.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered orders into SAP computer database system.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Sorted and organized files, spreadsheets and reports.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Warehouse Attendant

Otter Products
Longmont, CO
09.2018 - 11.2022
  • Kept work areas clear of trash and debris, effectively minimizing accidents and maximizing output.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Accurately managed inventories and maintained inventory logs in warehouse.
  • Collaborated with supervisors to support warehouse operations, taking initiative to complete tasks on time.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Internship Student

Affordable Dentures & Implants
Fort Collins, CO
01.2018 - 04.2022
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Delivered clerical support by handling range of routine and special requirements.

Restaurant Server/Restaurant Hostess

Ming Dynasty
Greenville, NC
09.2014 - 02.2016
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Bachelor of Science - University Studies

East Carolina University
Greenville, NC
05.2018

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Computer Proficiency
  • Proficiency in Microsoft Office and G Suite
  • Strong Analytical and Problem Solving Skills
  • Administrative and Office Support
  • Invoice Preparation and Processing
  • Document and Records Management

Timeline

Customer Service Representative

Partrade Trading Company LLC
06.2019 - Current

Warehouse Attendant

Otter Products
09.2018 - 11.2022

Internship Student

Affordable Dentures & Implants
01.2018 - 04.2022

Restaurant Server/Restaurant Hostess

Ming Dynasty
09.2014 - 02.2016

Bachelor of Science - University Studies

East Carolina University

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Gwendolyn Gray