Gwendolyn Grevely
Schenectady,NY
Overview
27
27
years of professional experience
Work History
District Sales Manager
Joann Fabrics
Albany, NY
10.2023 - Current
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
District Manager
Forever 21
02.2017 - 10.2021
- Manage 16 locations in 3 States (NY,PA,CT) with a 53 million dollar budget
- Exhibit ownership while providing consistent direction for district management teams to execute business plan, including identification and development of strategic objectives that target sales goals through a practical, tactical approach
- Establish partnerships with regional management to identify measurable metrics from trends including loss prevention
- Support operational initiatives to ensure implementation and sustainability of best practice processes
- Develop a strong ‘on-boarding’ plan for store management for long-term retention within district
- Coach management teams on business acumen, visual presentation and employee accountability during store visits
- Accomplishments:
- Through hard work and dedication to my stores profitability and success of my management teams, I was able to increase sales by 3.5% over prior year during first year
- Company processes were implemented in all locations for backroom compliance
- Shipment processing speed was dramatically increased to improve Door- to- Floor expectations.
Owner/Operator
Gwenie’s Breakfast Wagon
Schenectady, NY
01.2013 - 11.2016
- Developed and implemented business plan for food truck
- Obtained licensing and health department licenses to operate in NY
- Handled all aspects of owning and operating a business including accounting, inventory procurement and control, social media advertising, networking with local businesses, and safe-food handling
- Accomplishments:
- During my first six months in business, I appeared on the Television Show ‘Live with Kelly and Michael’ for being one of the top ten food trucks in the ‘Trucking Amazing’ contest of 2013.
- I managed to achieve a profit of 2% in my first operating year.
Operations Manager
Dick’s Sporting Goods
Albany, NY
10.2013 - 01.2016
- Develop work schedules for departments
- Uphold Corporate standards for merchandise presentation
- Daily monitoring of payroll vs
- Plan
- Manage sales performance of assigned departments to meet goals
- Perform all staffing requirements (recruiting, interviewing, hiring, training)
- Lead consistent evaluation and development of in-store talent
- Issue appropriate counseling and disciplinary actions as needed for poor performing associates
- Decrease shrink through compliance with loss prevention initiatives, safety and cash-handling procedures
- Accomplishments:
- Improved delivery and stock team schedule in first quarter that resulted in increases productivity and decreased processing times which contributed to a 5.3% revenue increase
- Decreased shrink by an additional 1.7% over and above company goals in 2015
District Manager
H&M
Albany, NY
08.2000 - 10.2012
- Managed 16-23 locations in 3 states
- Managed a 70 million dollar budget
- Responsible for all operations including transportation logistics, inventory, security, store display, staffing of various positions, HR, policy accountability and adherence, training and development of management
- Opened and relocated several new stores
- Accomplishments:
- I increased sales by 6%-10% over prior year in all locations, for which I earned the corporate ‘Hanger’ award for highest sales per hour as well as highest performing district in profitability.
Store Manager
McDonalds Corporation
Latham, NY
06.1997 - 07.2000
- Managed all operations including inventory, customer service, training, staffing, policy adherence, and Profit and Loss
- Accomplishments:
- Improved service time by 3% to 5% over yearly goals and reduced food costs by 6%
Skills
- Goals and performance
- Relationship building and management
- Goal Setting
- Operations
- Operating Procedures and Policies
- Rapport and relationship building
- Strategic Planning
- Brand Development
- Direct Sales
Accomplishments
In my present and past experience I’ve always maintained operational excellence by working with teams on overcoming challenges that may impede progress. I understand the importance of having a team that is engaging and capable of achieving the objectives set by the organization. I’ve managed high volume market that were high profile and located in the CEO’s market. I’ve been recognized for always saving labor costs by producing highly productive teams that can run a higher sales per hour. Throughout my career I’ve earned in the top 10 ranking in most of my KPI’s by consistently recognizing talent while holding underperforming leaders accountable. I have led multiple pilots and implemented new shipment processes to improve productivity. I expect a “I CAN DO IT” attitude with the willingness to WIN! A big part of our winning mentality is employee engagement and relationships. We are more than an employee number, we are our community that connects with our customers everyday.
Timeline
District Sales Manager
Joann Fabrics
10.2023 - Current
District Manager
Forever 21
02.2017 - 10.2021
Operations Manager
Dick’s Sporting Goods
10.2013 - 01.2016
Owner/Operator
Gwenie’s Breakfast Wagon
01.2013 - 11.2016
District Manager
H&M
08.2000 - 10.2012
Store Manager
McDonalds Corporation
06.1997 - 07.2000