Gwendolyn Harris
Dayton,OH
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
CVS
09.2022 - Current
- Responsible for compassionate customer service and accurate payment processing in a fast-paced pharmacy
- Communicates directly with patients over the phone to assist them in the awareness of their medications
- Actively participates in process improvement timelines initiatives.
Registered Pharmacy Technician
Kroger
Dayton, OH
10.2019 - 10.2022
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescription for approval by pharmacists
- Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.
Cashier
Kroger
Dayton, OH
11.2018 - 10.2019
- Balanced cash drawer at the close of each shift
- Resolved customer complaints and provided product information
- Refunded items in the form of cash or credit.
Education
High School Diploma -
David H. Poinitz Career Technology Ctr.
06.2019
Skills
- Customer service professional with strong ability to multi-task, prioritize, and manage time effectively
- Ability to handle high volume calls
- Active listening skills
- Proven ability to resolve customer complaints in a professional manner
- Keen eye for detail
- Program Improvements
- Policies & Protocols
- Drug Information Requests
- Clinical Claims Formulary Information
- HIPAA
- Relationship Building
Certification
Registered Pharmacy Technician (RPhT), PTCB
Timeline
Registered Pharmacy Technician
CVS
09.2022 - Current
Registered Pharmacy Technician
Kroger
10.2019 - 10.2022
Cashier
Kroger
11.2018 - 10.2019
High School Diploma -
David H. Poinitz Career Technology Ctr.