Gwendolyn Jennings
San Antonio,TX
Summary
Dedicated Medical Assistant focused on patient care and team collaboration. Developed staff training programs and enhanced operational workflows across multiple clinics, resulting in improved patient outcomes and service delivery. Committed to leveraging leadership skills to support healthcare teams and optimize patient experiences.
Results-driven Medical Assistant skilled in enhancing patient care and clinic operations. Led initiatives that improved patient outcomes through effective staff training and optimized scheduling across Family Care Centers. Committed to fostering teamwork and implementing best practices for superior patient experiences.
Overview
22
22
years of professional experience
Work History
Regional Lead Medical Assistant
Family Care Centers
San Antonio, Texas
07.2024 - Current
- Led regional operations to enhance patient care across multiple Family Care Centers.
- Managed scheduling and staffing to optimize resource allocation in clinics.
- Maintained accurate patient records and managed electronic health systems.
- Coordinated patient appointment schedules to maximize clinic efficiency. and coordinated patient follow-ups effectively.
- Educated patients on treatment plans and medication instructions clearly.
- Administered injections, medications, and treatments per physician instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collaborated with medical staff to improve patient care workflows efficiently.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Oversaw compliance with healthcare regulations and standards within the region.
- Collaborated with healthcare teams to implement best practices in patient management.
- Facilitated communication between management and frontline staff for effective operations.
- Developed training programs for staff to improve service delivery and efficiency.
- Coordinated training sessions for new staff members in the region.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Conducted regular meetings with district managers to review operational goals.
- Oversaw recruitment efforts to fill open positions in the region's stores.
- Drafted reports summarizing regional activities, successes, and challenges faced.
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
- Encouraged collaboration among teams within different regions of the organization.
- Assigned tasks and delegated responsibilities amongst employees based on individual strengths.
- Identified and brought on board new employees who added value and talent to department.
- Participated in round table discussions to brainstorm business strategies.
- Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
- Resolved any customer complaints or disputes that arose in the region's stores.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Hill Country Pain Associates
San Antonio, USA
07.2012 - 05.2024
- Giving IM injections
- Checked in patients at front desk, verifying their information and scheduling appointments. Collect and post copays
- Managed multiple phone lines, promptly addressing patient inquiries and directing calls accordingly.
- Administered intramuscular injections to patients as directed by healthcare providers.
- Input procedure notes and physicians plan for visit.
- Assisted physicians with office procedures, enhancing patient care and procedural efficiency
- Checked in patients at front desk, collected and posted copays to ensure accurate billing
- Assisted in recovery room, monitoring patients' vital signs and comfort after procedures. Recover patients after procedures with IV sedation
- Input procedure notes and physician plans for visits, maintaining accurate patient records for continuity of care
Medical Assistant
Serrano OB/GYN
San Antonio, USA
01.2011 - 06.2012
- Obtained patient vital signs and medical history, entered information in EMR chart to ensure accurate patient records.
- Assisted physician with exams and procedures, contributing to efficient patient care.
- Obtaining patient vital signs, medical history and entering information in EMR chart.
- Notified patients of abnormal results.
- Taking new patient appointments and entering demographics.
- Procured necessary office supplies to maintain workflow efficiency.
- Performed autoclaving and sterilization of medical instruments to ensure safety.
- Autoclaving and sterilizing instruments.
- Notified patients of abnormal results to ensure timely follow-up and care.
Medical Assistant
Seven Oaks Women's Center
San Antonio, USA
08.2008 - 09.2010
- Triaging patients, updating and inputting patients' history and demographics.
- Notified patients of abnormal results.
- Managed patient flow efficiently during peak hours.
- Maintained steady patient flow to enhance clinic efficiency and reduce wait times.
- Utilized electronic medical records to document patient information.
- Autoclaving and sterilizing instruments.
- Notified patients of abnormal results to facilitate timely follow-up and care.
Medical Assistant
Institute for Women's Health
San Antonio, USA
01.2005 - 08.2008
- Screened patient calls and directed to appropriate provider for timely care.
- Administered injections and submitted prescriptions.
- Specimen collection for UAs and UCGs.
- Assisted multiple physicians in practice to ensure seamless patient support.
- Led a team of medical assistants in a busy healthcare practice.
- Screening patient calls and directing them to provider.
- Notified patients of abnormal results.
- Notified patients of abnormal results to facilitate prompt follow-up actions.
Education
High School Diploma -
Lockhart High School
LockhartCertified Medical Assistant -
San Antonio, TXCertified Nurse Aide -
San Antonio, TXCPR certification -
Skills
- Patient-focused care
- Patient triage
- Specimen collection
- EMR experience
- Front and back office experience
- Time management
- Attention to detail
- Process Improvement
- Team Collaboration
- Compliance oversight
- Staff training
- Operational improvement
- Scheduling optimization
- Team collaboration
- Problem solving
- Effective communication
- Staff training and development
- Relationship building
- Staff management
- Staff oversight
- Team evaluation
- Public speaking
- Multitasking Abilities
- Excellent communication
- Task prioritization
- Team member motivation
- Reliability
- Problem-solving abilities
Activities
- Employee of the year award
- Voted MVP by co workers this year
- Perfect attendance award
- Multiple thank you cards from patients
Timeline
Regional Lead Medical Assistant
Family Care Centers
07.2024 - Current
Medical Assistant
Hill Country Pain Associates
07.2012 - 05.2024
Medical Assistant
Serrano OB/GYN
01.2011 - 06.2012
Medical Assistant
Seven Oaks Women's Center
08.2008 - 09.2010
Medical Assistant
Institute for Women's Health
01.2005 - 08.2008
High School Diploma -
Lockhart High School