Gwendolyn Jones
Las Vegas
Summary
Professional in fragrance sales with focus on delivering results through strong product knowledge and customer engagement. Skilled in advising clients, managing inventory, and driving sales. Known for effective team collaboration, adaptability, and consistency in meeting changing business needs. Proven track record in retail environments, ensuring high standard of service and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Beauty Fragrance Sales
Macys Department Store
09.2022 - Current
- Utilized effective upselling strategies when appropriate, generating additional revenue for the store without sacrificing customer satisfaction.
- Conducted regular product demonstrations, effectively showcasing the features and benefits of various fragrances.
- Implemented effective upselling techniques, promoting additional products such as scented candles or body care items alongside fragrances.
- Achieved top-ranking customer service scores by consistently delivering a friendly, informative, and attentive experience.
- Enhanced customer satisfaction through in-depth knowledge of fragrance notes and scent profiles.
- Participated in ongoing training sessions to stay current on industry trends and new product launches.
- Assisted customers in selecting the perfect gift options, resulting in increased holiday season revenue.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Educated customers on proper fragrance application techniques to ensure optimal scent longevity and enjoyment.
- Coordinated promotional events to showcase new product launches or seasonal offerings, attracting new clientele and increasing brand awareness.
- Maximized sales opportunities by leveraging cross-selling strategies and recommending complementary products to suit customers'' preferences.
- Consistently exceeded individual sales goals while contributing to overall store success.
- Upheld visual merchandising standards showcasing featured products effectively leading to increased sales performance.
- Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
- Cultivated lasting client relationships by following up on purchases and offering tailored promotions for future visits.
- Developed an extensive understanding of fragrance families thus assisting customers find their preferred scent with ease.
- Established rapport with clientele by actively listening to their preferences and needs.
- Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
Realtor
Keller Williams
04.2014 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed new business and managed new and existing clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Cosmetics Sales Associate
Macys Department Store
05.2008 - 09.2011
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Actively participated in ongoing training sessions to expand product knowledge, improve selling techniques, and stay updated on company policies.
- Conducted makeup lessons for individuals or groups, sharing expert tips for various looks or occasions successfully.
- Expanded clientele base with targeted outreach efforts, such as in-store events and promotions.
- Boosted product sales through engaging and informative product demonstrations.
- Exceeded client expectations by providing tailored beauty solutions that catered to their unique needs and preferences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Psychology
Prairie View A&M University
Prairie View, TXHigh School Diploma -
Bishop Borgess High School
Redford, MISkills
- Customer service
- Customer engagement
- Product demonstration
- Brand awareness
- Fragrance pairing
- POS system operations
- Brand education
- Upselling strategies
- Cosmetic counter organization
- Client relationship building
- Beauty trends
- Sales conversion
Timeline
Beauty Fragrance Sales
Macys Department Store
09.2022 - Current
Realtor
Keller Williams
04.2014 - Current
Cosmetics Sales Associate
Macys Department Store
05.2008 - 09.2011
Psychology
Prairie View A&M University
High School Diploma -
Bishop Borgess High School
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