Gwendolyn Karpus
Jacksonville
Summary
Dynamic and results-driven professional with experience at Bono’s of North Florida, excelling in customer service and event planning. Proven ability to enhance customer satisfaction and streamline operations. Skilled in inventory management and adept at resolving issues swiftly, ensuring a seamless experience for clients and guests alike.
Overview
4
4
years of professional experience
Work History
Catering Server
Bono’s of North Florida
Jacksonville
01.2021 - 04.2025
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Ensured compliance with health and safety regulations at all times.
- Collaborated with other staff members on duties assigned for each catered event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Managed and restocked drink stations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Boutique Sales Associate
Sisterlee Boutique
Jacksonville
04.2021 - 04.2022
- Communicated with customers through emails and social media platforms about upcoming store events and promotions.
- Provided feedback on customer experience and suggestions for improvement when applicable.
- Provided product knowledge to customers regarding materials, designs, colors.
- Handled customer phone calls, providing product information and stock availability.
- Processed sales transactions at the cash register accurately and efficiently.
Education
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL06-2024
Associate of Arts - Undecided
Florida State College
Jacksonville, FLSkills
- Customer service
- Time management
- Event planning
- Inventory management
- Sales transactions
- Adaptability and flexibility
- High-end event experience
- Professionalism
- Customer interaction
- Active listening
- Telephone etiquette
Timeline
Boutique Sales Associate
Sisterlee Boutique
04.2021 - 04.2022
Catering Server
Bono’s of North Florida
01.2021 - 04.2025
High School Diploma -
Duncan U. Fletcher High School
Associate of Arts - Undecided
Florida State College