GWENDOLYN LAYTON-TAYLOR
Brooklyn Park,MN
Summary
Detail-oriented and patient-focused healthcare professional with 17+ years of experience supporting financial clearance, prior authorizations, EMR documentation, and patient services across hospital, medical office, and registration settings. Skilled in navigating high-volume environments while ensuring accuracy in benefit verification, patient registration, scheduling, and provider coordination. Dedicated to providing equitable access to healthcare across culturally diverse populations.
Overview
12
12
years of professional experience
Work History
Community Health Connector
Brooklyn Center Community Schools District
08.2024 - 06.2025
- Facilitates communication and referrals between providers.
- Assists with referral forms and paperwork under the direction of the Health Services Manager.
- Help families with completing forms and navigating health insurance, accessing benefits, and scheduling appointments—providing one-on-one guidance and follow-up.
- Collaborate with the school partnerships to eliminate barriers to health services and implement equity while serving the Brooklyn Center Community.
Health Care Provider Coordinator
Allina Health - Minneapolis Piper Cancer Institute
09.2022 - 08.2023
- Supported patient access through appointment scheduling, authorizations, and medical record preparation.
- Verified insurance eligibility, conducted benefit inquiries with payers, and documented financial responsibilities for patient visits and procedures.
- Facilitate chart reviews, lab result access, and surgical procedure verification through EPIC and HIPAA protocols.
Health Unit Coordinator
Allina Health - Abbott Northwestern Heart Hospital
09.2013 - 09.2022
- Established and maintained effective communication with staff, physicians, pre- and post-surgery.
- Promote high-quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Facilitated chart reviews, lab result access, and surgical procedure verification through EPIC.
- Documented patient lab orders into the MyChart system, ensuring accuracy and timely processing for the provider’s review.
Education
Associate of Arts - Pursuing Two Year RN Degree
North Hennepin Community College
Brooklyn Park, MNSkills
Benefit Inquiries
Payment Collection
Medical Record Review
Patient Registration
Telehealth Scheduling
Provider-Payer Coordination
HIPAA Compliance
Data Entry
Documentation
High-Volume Workflow Management
Cross-functional Team Collaboration
Microsoft Suite
EPIC
EMR Systems
Accomplishments
- Documented and resolved a change in the process of signed consent forms, which expired in 48 hours. Collaborated with the team to send out a reminder through TalkingPoint, a text message platform, which led to preventing a delay in care. In addition to avoiding a barrier to patient care.
Timeline
Community Health Connector
Brooklyn Center Community Schools District
08.2024 - 06.2025
Health Care Provider Coordinator
Allina Health - Minneapolis Piper Cancer Institute
09.2022 - 08.2023
Health Unit Coordinator
Allina Health - Abbott Northwestern Heart Hospital
09.2013 - 09.2022
Associate of Arts - Pursuing Two Year RN Degree
North Hennepin Community College
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